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Hospitality Representative - Kenwood Vineyards

Kenwood Vineyards

Kenwood, CA

Job Description:

This position is designed to provide guests to Kenwood with an outstanding and unique winery experience. Our hospitality representative’s work with a team of skilled professionals to ensure guests receive the best impression of Kenwood, with a focus at all times on customer service, sales and wine club sign-ups. The presentation made to the guests must be carried out properly, professionally, and in a manner consistent with the philosophies and image of Kenwood. Hospitality representatives will have strong knowledge and passion for wine and exhibit enthusiasm in sharing this information with our guests.

•  Providing guests with an outstanding and unique experience. This includes
o Providing a friendly and sincere greeting
o Educating guests about Kenwood ’s history and wines
o Developing ongoing relationships with guests to stimulate repeat visits and future sales.
o Assisting guests with information and reservations at restaurants, hotels, and other wineries as needed
o Hosting a unique and engaging tasting
o Pouring and describing wines and winemaking techniques
o Setting up and conducting general and private tours and tastings for trade, VIPs or club members
•  Promoting and selling Kenwood Wine Club, wine products and gift merchandise
•  Handling routine purchasing transactions, including operating cash registers, accounting for daily sales, and packing guests wine/merchandise purchases.
•  Assisting with hospitality special events, special wine tastings, and VIP luncheons/dinners
•  Setting up visitor’s centers as needed by Manager (menus, glasses, tasting notes, water, and all proper marketing materials)
o Bar duties of opening wine, cleaning buffing wine glasses, restocking
•  Answering phones when necessary and understand where to direct incoming calls
•  Actively participate in regularly scheduled staff meetings.
•  Stay current on recent wine reviews, industry issues
•  Learn about other wineries and their wines; use that information to recommend other wineries with great tasting experiences for our guests.
•  Assist Supervisor and Manager, in providing a secure environment at close of day, insuring final security and alarming of the Visitors Center.


Performs all related duties as assigned


•  Proven sales results, in the wine industry or other
•  Knowledge of wine & wine production as would normally be attained through 1-3 years of experience in the wine industry.
•  Ability to read, write and speak English; bilingual any other language a plus.
•  High school diploma or equivalent. Some college level education preferred, specifically in Business Administration, Marketing or Public Relations.
•  Excellent verbal & interpersonal communication skills required.
•  Willingness to operate a fork-lift, prior experience a plus
•  Must be at least 21 years of age

Physical Requirements:
•  Ability to lift heavy boxes (40-50 lbs) on a repeated basis.
•  Position entails excessive standing and walking, and considerable bending.

•  The hospitality/tasting room requires an experienced public contact person able to consistently maintain enthusiasm and project a positive company image.
•  Job requires the ability and willingness to work a flexible work schedule including evenings and weekends.

Additional Information:

Job Posted:
Tuesday, August 13th
Type of Work:
Part Time