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Winery Phone Concierge Part-Time

Silverado Vineyards

Napa, CA

Job Description:

This is a Part-time, hourly position, weekly schedule with be Friday through Sunday.

Silverado Vineyards, a privately-owned winery, in operation since 1981. Our award-winning wines are sourced from our six estate vineyards.

Job Description:
The Phone concierge position acts as each guest’s first impression and sets the tone for the experience with Silverado Vineyards. The role is responsible for providing a kind and warm welcome to each visitor, setting the tone for the exceptional guest experience. The position will answer the phones, serve as a reservation agent and may greet and check in guests for private tours. This part-time role, reports to the Tasting Room Manager.

Note to applicants: the work schedule for this part-time position includes Fridays, Saturdays and Sundays.


Position Responsibilities:

•  Be the primary point of contact for all incoming reservations calls and email requests. Provide a warm welcome and explanation of our wine service and tasting options
•  Must have a thorough knowledge of winery offerings, tours, tastings, reservations processes, trade policies, and events
•  Assist guests with reservations on the telephone, via email or in person; entering reservation information into the reservation system
•  May assist with the flow of visitor traffic, escorting guests where needed
•  Confirm upcoming reservations
•  Be a team player and assist the tasting room staff as needed


Qualifications:
•  Excellent verbal and written English skills
•  Self-motivated and able to work independently
•  Clean and professional appearance
•  Proficient in Microsoft Outlook Calendar, Excel, Wine Direct POS, Vino Visit
•  Wine knowledge, phone experience highly desired
•  Able to work in a fast-paced, dynamic environment
•  Must be able to lift and carry up to (40 lbs.)

Additional Information:

Job Posted:
Wednesday, June 12th
Type of Work:
Part Time