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Retail Associate

Domaine Chandon

Yountville, CA

Retail Associate

Job Description:

Domaine Chandon, founded in 1973, was the first American sparkling wine venture established by a French Champagne house. Chandon is also part of the Wine & Spirits Division of LVMH - Moet Hennessey Louis Vuitton. A leading sparkling wine producer in the Napa Valley.

Find with us a fantastic opportunity to immerse yourself in the business and learn more about the world of sparkling wine while working at our Visitor Center.

We are currently seeking outgoing individuals with a positive and professional attitude, experience in wine retail, and a genuine passion for hospitality.

The Retail Associate is responsible for participating in day-to-day customer service, sharing the brand message and creating vibrant experiences for all guests. This position requires integrity and passion for excellence in hospitality customer service.

•  Welcome guests
•  Assist guests with wine and merchandise purchases
•  Complete POS sales transactions with accuracy
•  Opening and closing procedures
•  Restock all wine and merchandise
•  Promote Wine Club benefits

Professional experience & know how:
•  At least 2 years in retail sales and wine related experience preferred
•  One to two years computerized register experience preferred
•  Strong communication skills with visiting groups of all sizes
•  Communicate through active listening skills and open ended questions to gather immediate and accurate insight into guest needs
•  Knowledge of principles and processes of wine making for providing exceptional visitor experiences
•  Knowledge of Napa Valley wine and food
•  Ability to remain calm even under the most stressful situation

Technical SKills:
•  Strong computer and phone skills
•  Complete multiple tasks with accuracy and urgency
•  Assess situations quickly and respond with appropriate action, taking initiative to problem-solve, if necessary
•  Able to process point-of-sale functions and comprehend mathematics to complete customer transactions
•  Work efficiently and follows company standards, with or without immediate supervision

- Fluent in English language, second language helpful in communication with visiting public

Additional information:
- Ability to lift constantly (6 to 8 hours) from 0 to 10lbs, frequently (3 to 6 hours) 11 to 25lbs and on occasion (up to 3 hours,) up to 50lbs
- Ability to stand between 6 and 8 hours per day

Additional Information:

Job Posted:
Monday, September 16th
Type of Work:
Full Time
Reference No: