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Wine Club Coordinator - Delectus Winery

Vintage Wine Estates - Delectus Winery

St. Helena, CA

Job Description:

Vintage Wine Estates is a collection of vintner family-owned winery estates and brands based in Santa Rosa, California. We are an industry leader across all sales channels and dedicated to providing wine consumers with a range of wine selections from $10 to $100 dollars. Vintage Wine Estates is a dynamic, growing organization seeking a Wine Club Coordinator. Customer service is central in our culture, with focus on both our external and our internal customers. We value individuals with an entrepreneurial spirit who enjoy working with a professional, results-driven team in a collaborative environment.

POSITION SUMMARY:

This position is primarily responsible for creating a memorable customer experience for each guest in the Tasting Room to help grow our wine club program. In this role, you will work closely with the Wine Club Manager, and the Tasting Room. This dynamic position will play an instrumental part in achieving targeted sales and membership growth for existing, and future wine club members.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Ensure orders are processed accurately, and timely
Review various inventory locations to ensure orders are not creating outages
Contact club members with missed delivery attempts to reduce return rate
Proactively “upsell” wine club members, grasping every opportunity to add to existing allocations
Contact club members with declined credit cards ASAP post batch processing
Work with Wine Club Manager to deplete end-of-lot and library wines, and plan club shipment selections
Assist with communication and work with tasting room management to educate staff on selections, hosting tastings of new releases
Create a memorable experience by greeting all visitors and pouring wines for tasting
Sell wine and wine club memberships based on monthly goal
Describe wines and winery history; answer visitors’ questions about wines
Handle routine sales transactions that include operating the register and accounting of daily sales
Assist with merchandise display and stocking of retail items and wines
Assist in maintaining cleanliness of facilities
Assist with special events as needed
Acquire and maintain thorough knowledge of winery and its wines
Perform all other duties as assigned

REQUIRED SKILLS:

Commitment to excellence and high standards
Proficient on the computer (familiar with POS systems, Microsoft Office)
Excellent verbal communication skills
Excellent presentation skills
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities and workflow
Professional appearance and demeanor
Excellent customer service skills
Demonstrated ability to calculate figures and amounts such as discounts and percentages
Ability to understand and follow written and verbal instructions
Awareness of Preferred Friends & Neighbor Properties & Offerings
Pays close attention to detail and takes initiative
Strong organizational, problem-solving, and analytical skills

QUALIFICATIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
Must be at least 21 years of age
Proficiency in Microsoft Office required
Shares company values of: integrity, respect, value creation, compliance, customer focus
Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm

PHYSICAL REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
Must be able to sit for extended periods as required by job duties
Coordinate multiple tasks simultaneously
Must be able to bend, squat, climb, push, stoop and crouch repeatedly
Must be able to stand and walk for extended periods as required by job duties
Must be able to lift up to 40 lbs on a regular basis

SCHEDULE REQUIREMENTS:

Must be able to work weekends and holidays

Please copy and paste the following link to see the full job description and to submit your application online.

https://careers-vintagewineestates.icims.com/jobs/1106/wine-club-coordinator---delectus-winery/job

Applications not submitted through our career portal may not be reviewed or considered for the position.


Vintage Wine Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital or veteran status, or any other legally protected status.

Additional Information:

Job Posted:
Thursday, July 11th
Type of Work:
Full Time