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Wine Club Coordinator

C. Mondavi and Family/Charles Krug

Saint Helena, CA

Job Description:

Charles Krug is the oldest winery in Napa Valley, and is now in its fourth generation of Mondavi Family ownership. As we continue to grow our DTC business, we are looking for a Wine Club Membership Coordinator to join our team at this great Family Wine Estate.

Basic daily duties include the following:
•  Customer service and assistance via phone and email, in-bound and out-bound
•  Work closely with Membership Team to help coordinate club batches, declines and ongoing promotions
•  Data input and management for new and existing club members
•  Order processing
•  Communicate with TR staff to ensure policies and procedures are being met accordingly
•  Monitor return orders and claims with WS

Other responsibilities include the following:
•  Monitor and coordinate inventory movement between CK warehouse and WS
•  Update compliance issues as needed
•  Assist with planning and executing Membership events
•  Make out-bound telephone sales to existing customers/Members
•  Help to mentor and support the Membership Assistant

Key Skill-Sets:
•  Ability to sell and provide great customer service
•  Familiarity with Wineshipping a plus
•  Familiarity with e-Cellar a plus
•  Proficient with MS Word, Excel and Outlook

Additional Information:

Job Posted:
Friday, March 15th
Type of Work:
Full Time