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Tasting Room Associate: Part-Time

Seghesio Family Vineyards

Healdsburg, CA

Job Description:

COMPANY BACKGROUND:
Established in 1895, when Edoardo Seghesio planted his first Zinfandel vineyard in Sonoma County’s Alexander Valley, Seghesio Family Vineyards produces award-winning wines that honor the history of Sonoma and the Seghesio family. Collected over a century, our 300 acres in preeminent growing regions—the Alexander, Dry Creek and Russian River valleys—represent some of the oldest vineyards and proprietary clones. True to Edoardo’s vision, we strive to produce exceptional Zinfandel and Italian varietals.

POSITION SUMMARY:
Seghesio Family Vineyards is looking for an experienced part-time Tasting Room Host. Tasting Room Hosts are responsible for ensuring that visitors to Seghesio Family Vineyards receive impeccable customer service and are left with a positive image of the winery. The Tasting Room Host will provide education, wine samples and conversation for the customers both responsibly and appropriately.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following reflects the essential functions for this job. Other tasks may be assigned from time to time. Duties include, but are not limited to:

-Greet all visitors with enthusiasm
-Lead guests through wine tasting flights – educating them about the Seghesio story, wines, and brand. Ensure a fun and memorable customer experience.
-Work towards developing relationships with guests to convert into Wine Club members
-Effectively suggest and sell wine, with the ability to “up-sell”
-Daily Tasting Room operations:
-Set up / breaking down the tasting room bar, outdoor picnic grove, wine cellar tasting room and private tasting rooms.
-Open and verify condition of wines, decanting when appropriate
-Prepare printed guest materials
-Open/Close POS system/registers.
-Manage cash drawer
-Stock wine and merchandise on Tasting Room floor and store rooms
-Perform sales transactions and for carry-out and shipping orders
-Maintain clean and organized guest spaces at all times
-Provide warm, engaging and professional customer service with the ability to develop rapport with customers via telephone, email and face-to-face
-Assist with monthly inventory
-Conduct Winery Tours in a professional, engaging and informative manner
-Actively continue education in wine production, viticulture, and winery history
-Strong ability to sell wine and various club memberships to all types of customers
-Provide exceptional service and go the extra mile for all guests visiting Seghesio Family Vineyards
-Represent Seghesio at outside functions when necessary
-Quickly recognize the signs that a guest should not be served alcohol and take appropriate action to professionally address the situation.
-Behave in a professional and mature manner at all times

EXPECTATIONS AND OTHER REQUIREMENTS:
-Must have excellent knowledge of wine and food with enthusiasm to continually learn new information and share knowledge with guests and other co-workers
-Excellent written and verbal communication skills (via telephone, e-mail and face-to-face) are required
-Enthusiastic, passionate and dynamic communication style
-Comfortable speaking in front of crowds
-Self-aware, able to work independently, and driven to make a difference
-Must have a positive attitude and outlook with the ability to work within a team atmosphere
-Must remain calm under pressure
-Must be able to work a flexible schedule including weekends
-Must be 21 years of age
-Must be able to lift 40 lbs and pass a physical exam and a drug test
-Must possess or have ability to acquire a CA Food Handler’s License
-Must be able to work in a standing position for long periods of time
-Must be able to work in a fast paced hospitality environment
-Experience with a luxury wine brand a plus

Additional Information:

Job Posted:
Friday, February 8th
Type of Work:
Part Time