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Tasting Room Manager

1881 Napa

Oakville, CA

Job Description:

The Tasting Room Managers for Boisset Collection coordinate all aspects of the winery tasting rooms, to maintain excellent customer service, consistent staffing, and maximum profitability. The wide variety of duties involved requires flexibility, organization and strong public relation skills.

Essential Functions:
•  Supervise and perform hospitality functions which can include greeting visitors, providing tasting and wine education, conducting consumer and VIP tours, and assisting staff with customer services. Coordinate trade, wine club, large group, and other visits with other department managers to assure high quality service and accommodation.
•  Develop and maintain networking programs with local lodging establishments, restaurants, visitor bureaus, chambers of commerce etc., to increase visitor traffic to winery.
•  Coordinate placement of print advertising in appropriate publications, websites, hotel guidebooks etc.
•  Maintain open communication with all tasting room staff regarding winery policies, goals, procedures, events etc. Schedule and conduct regular staff meetings, tastings, seminars, and other events to enhance communication and teamwork.
•  Develop staffing schedule to ensure tasting room is adequately staffed at all times. Communicate schedule to staff via bulletin board postings and e-mails.
•  Print, review and approve bi-weekly time cards at end of each pay period, using on-line time clock system. Calculate staff bonuses, based on daily tasting room sales, and submit time cards and bonus information prior to payroll deadlines.
•  Work closely with Human Resources to recruit, hire, discipline or terminate hospitality staff as needed. This can include approving job postings, conducting interviews, following disciplinary procedures, providing coaching or training, and other activities as needed.
•  Maintain adequate inventory of wine and gift items. Monitor sales and make adjustments as needed using discount programs, new releases notices, promotions, and other effective sales tools.
•  Coordinate financial aspects of the tasting room which can include opening and closing of daily till, preparing weekly bank deposits and balancing bank deposits with daily register totals, maintaining adequate cash reserves in change box, and resolving errors in cash balances.
•  Assist in setting annual Tasting Room budget based on past history, projected sales, and projected expenses, and participate in mid-year budget review.
•  Review monthly tasting room income statement, making necessary adjustments to meet sales goals and stay within budget projections.
•  Run monthly sales reports using cash register data and software, and submit in a timely manner to the winery Controller.
•  Maintain proper time and attendance in WorkforceNow.ADP and take requirement meal and rest breaks.

Additional Functions:
•  Comply with all company safety policies, practices, and procedures. Participate in safety training and report all unsafe conditions or work practices.
•  Participate in team efforts and perform additional duties as needed.

Necessary Skills:
Language: Ability to speak and understand basic English required for all positions.

•  Ability to read and interpret documents such as memos, instructions, policies and manuals. Ability to write routine reports and correspondence. Ability to present information effectively to groups of customers and/or employees, and participate in one-on-one and small group situations.
•  Ability calculate items such as discounts, commissions, simple interest, percentages, areas, circumference, and volume. Ability to understand fractions, ratios, and proportions. Ability to apply concepts of basic algebra and geometry.
•  Ability to apply common sense understanding to multiple tasks, analyze and solve practical problems, prioritize and delegate tasks and projects, work both independently and as part of a team, and adapt to frequent changes in the work environment.
•  Possess intermediate computer skills which can include e-mail, internet, word processing, spreadsheet, basic database activity, graphic arts and/or publishing.

Education, Experience, Certificates, Licenses:
•  Bachelor’s Degree (B.A. or B.S.) from a 4-year college or university; or 12-24 months related experience or training; or equivalent combination of education and experience.
•  Current, valid Driver’s License, insurable driving record, and proof of current automobile insurance required.

Physical Requirements:
•  Moderate physical activity performing occasional somewhat strenuous activities including standing, walking, climbing, reaching, and carrying. Manual dexterity sufficient to reach, handles items, and work with the fingers. Requires lifting and moving objects up to 40 lbs. in weight. Clear vision (close and distant) and ability to adjust focus. Hearing adequate for telephone, office, and group conversation.

Work Environment:
•  Primarily in a well lighted, heated and/or air-conditioned indoor setting with adequate ventilation. Periods required in an un-heated indoor setting (wine cellar) with changing conditions. Short periods outdoors while conducting tours or moving between buildings. Moderate noise levels typical of public space: music sound system, public conversations, telephones/cell phones, large groups.

Schedule and Travel Requirements:
•  Variable schedule: primarily a set schedule but may require weekends, periodic evenings, and/or periodic or seasonal overtime.
•  Position does not require overnight travel.
Proud to be honored by the North Bay Business Journal's Best Places to Work 2014, 2015 and 2016.

Equal opportunity employer: all qualified applicants will be considered.

Competitive compensation wage and full benefits offered.

***Benefits: medical starts first of the month following your hire date, dental, vision, FSA/HSA, Life/Disability/AD&D, 401k, vacation, sick, holiday, commuter benefit

Additional Information:

Job Posted:
Thursday, February 7th
Type of Work:
Full Time