The Lead Tasting Room Hospitality Associate performs opening and closing duties of the tasting room and inventory management for all wine and merchandise. Assists tasting room guests in all aspects of hospitality, retail sales, and the overall visitor experience, including providing the latest information on Kita Wines, winemaking techniques, and history. Assists with related events, tours, and activities.
High School Diploma or GED certificate.
Previous wine retail or restaurant experience a plus.
Customer Relationship Management (CRM), point of sale, and wine club software experience a plus.
Knowledge of wines, wine production, and California AVA’s is preferred.
Outstanding customer service and hospitality skills, with a commitment to excellence and high standards.
Superior sales skills; direct marketing skills.
Ability to organize and prioritize work, with attention to detail.
Proficient in computers, including Microsoft Office applications such as Word, Excel and PowerPoint, e-mail, and internet, including social media.
Excellent verbal and written communication skills.
Ability to take direction from management.
Ability to work independently.
Alcohol Beverage Control training/certification.
Knowledge of applicable, regulations, rules, procedures, and administration is preferred.
Must be able to work weekends, some evenings and some holidays.
Valid California Driver’s License.
Must be 21 years old.
Must complete a pre-employment drug screen and background check
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Native American hiring preference applies.