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Tasting Room Associate

Napa, CA

Job Description:

A family-owned boutique winery is seeking a positive, enthusiastic, team player with a passion for wine to join our hospitality team as a Full-time Tasting Room Sales Associate. Responsibilities involve daily interaction with our guests, hosting tasting experiences with exceptional customer service, and retail sales.

Responsibilities:

•  Greet all guests with enthusiasm
•  Lead guests through wine tasting flights while educating them about our story and our wines in a professional, engaging, and informative manner
•  Ensure a fun memorable experience for our guest
•  Provide excellent customer service in person and over the phone
•  Maintain cleanliness of the tasting room
•  Prepare printed materials for guests
•  Open/Close POS system/registers.
•  Manage cash drawer
•  Stock wine and merchandise on Tasting Room floor and store rooms
•  Perform sales transactions and for carry-out and shipping orders
•  Assist with monthly inventory
•  Strong ability to sell wine and various club memberships to all types of customers
•  Represent the winery at outside functions when necessary

Expectations & other Requirements:

•  Must have excellent knowledge of wine with enthusiasm to continually learn new information and share knowledge with guests and other co-workers
•  Excellent written and verbal communication skills (via telephone, e-mail and face-to-face) are required
•  Enthusiastic, passionate and dynamic communication style
•  Comfortable speaking in front of crowds
•  Self-aware, able to work independently, and driven to make a difference
•  Must have a positive attitude and outlook with the ability to work within a team atmosphere
•  Must remain calm under pressure
•  Must be able to work a flexible schedule including weekends
•  Must be 21 years of age
•  Must be able to lift 40 lbs.
•  Must be able to work in a standing position for long periods of time
•  Must be able to work in a fast-paced hospitality environment
•  Valid Driver’s License
•  Wine Direct (Vin65) knowledge a plus

Additional Information:

Job Posted:
Tuesday, June 12th
Type of Work:
Full Time
Salary Information:
DOE