We are currently seeking a passionate, customer focused individual to join the Black Hills team! The Estate Coordinator is responsible for supporting the Estate Manager in executing high levels of customer service in relation to Wine Club programming, Direct to Consumer (DTC) clients, and e-commerce inquiries via phone and email. The role will also be responsible for general officiate administration and telephone reception services.
The successful candidate will be accountable for:
Assisting in maintaining database for all Wine Club members including accuracy of Member information. Follow up with declined/on hold Wine Club members.
Assisting in processing all Wine Club orders and assuring orders are shipped in a timely manner.
Reserve VIP tastings for active Wine Club members.
Assisting in maintaining e-commerce offerings including discount codes, coupons, promotions, etc.
Inputting customer orders into Oracle.
Assuring all administered orders get shipped in a timely manner.
Responding to inquiries and process orders via phone and email.
Product Price Management in online Portal.
Managing in agent communication and allocation updates.
Answering phone lines and greeting guests as they enter the office.
Maintaining daily office administration including posting, collecting and distributing mail, checking and distributing faxes, distribution and coordination of courier packages, ordering office/staff room suppliers, etc.
Data entry for new on-site program participation.
Following safe work procedures and practices and reporting any unsafe working conditions/hazards to their Manager.
The ideal candidate will possess the following qualifications/skills:
2+ years' experience in an administration/customer focused role.
Knowledgeable and passionate about BC Wine Industry.
High proficiency using Microsoft Office Suite & overall computer abilities.
Successful completion of a Criminal Record Check prior to offer as per the Payment Card Industry Data Security Standard (PCI DSS) requirement 12.7.
Exceptional proven customer service ability.
Able to successfully manage a variety of changing priorities and responsibilities, in a fast-paced environment.
Strong ability to independently problem solve.
Post-secondary education with an emphasis on tourism and/or customer service is preferred.
We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted. In accordance with the company's "Employment of Relatives Policy" immediate family of employees who currently work for Andrew Peller Limited or any of its subsidiaries are not eligible for (re) hire. In addition, per our "Internal Job Posting Policy", internal candidates must have been in their current position for one (1) year and their performance must be in good standing.