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PT Front Desk Representative- Seasonal

Stag's Leap Wine Cellars

Napa, CA

Job Description:

Stag’s Leap Wine Cellars has an immediate opening for:SEASONAL Front Desk Representative. aprx end date-Nov.

Part Time Seasonal: #18-0088

You will be the first contact for guests.
•  Serve as an ambassador of the company, exemplifying excellence in customer service
•  Welcome visitors and guests; direct guests appropriately for both scheduled and walk in appointments
•  Provide facility information and general assistance to both guests and clients
•  Manage multi-line switchboard, answering, screening and directing calls
•  Coordinate and confirm all incoming guest reservation requests, via phone and email in a gracious, timely manner
•  Responsible for scheduling and choreography of appointments to ensure that the flow is appropriate for the space restrictions of the tasting room
•  Build new and retain existing ambassadors through customer engagement, customer follow-up and by providing outstanding customer service with all customer interactions
•  Ability to speak confidently and with accuracy in front of large groups
•  Facilitate accurate sales transactions using retail POS registers
•  Stock retail area by moving and distributing cases of wine and other merchandise
•  Perform housekeeping tasks
•  Assist with the set-up and execution of special events as requested
Ability to work in various weather conditions and non-traditional business hours including evenings, weekends and holidays.
•  History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.


•  Able to lift and carry up to 40 pounds and stand for extended periods of time
•  2 years of retail customer service experience recommended
•  Strong communication skills, customer service skills, sales skills and the ability to prioritize while handling multiple tasks is required
•  Ability to work in a fast-paced, changing environment
•  Goal orientated and able to work as part of a team
•  Ability to speak comfortably and audibly in front of groups
•  Interest in or knowledge of wine and wine industry
•  Proficiency in Point of Sales (POS) systems and basic computer skills preferred
•  Must be flexible and available to work varied hours
•  Must be at least 21 years of age
•  High School diploma or equivalent required

Additional Information:

Job Posted:
Wednesday, July 11th
Type of Work:
Reference No: