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Estate Host

Shadybrook Estate Winery

Napa, CA

Job Description:

We are a boutique, luxury brand located in Coombsville, Napa Valley who is looking to grow our team! We are seeking a passionate and driven individual to take on the role of Estate Host. This position is responsible for set up and shut down of the winery tasting facility and provide exceptional customer service to all visitors at the winery. They will report and work directly with the Director of Sales to sell the luxury brand wine to customers, help increase revenue stream and maintain good customer relations.

Job Responsibilities:
-Hosting scheduled appointments on work days.
-Opening and closing of our winery terrace and estate hosting facility.
-Inform Director of Sales when tasting room inventory is low for reorder on marketing collateral, retail, tasting experience items, etc.
-Maintain a friendly, warm and clean tasting room - always presentable during operational hours
-Fully knowledgable on winery brand and wines available to sell.
-2 years of hospitality experience required
-2 years of sales experience required
-Provide a unique and educational experience to all reservations
- Contributes to daily/weekly/monthly sales and wine club sign up goals
-Greet visitors as they enter the property
-Coordinate with Director of Sales to efficiently manage visitors and multiple groups
-Promote current events to the tasting room visitors
-Assist in answering winery phones and booking winery reservations
-Knowledgable on winery experiences
-Establish relationships with clientele to help maintain referrals and repeat business
-Available to represent the winery at outside promotional events
-Available to occasional nights for winery events on property as needed.
-Support Director of Sales with assignments as needed
-Assist Director of Sales with outreach and representing the luxury brand and experiences to industry peers

Job Requirements:
-Excellent customer service skills
-Tasting room and POS experience required
-2 years of sales experience - preferably in luxury brand wines
-Posses a strong knowledge of wine
-Proficient in Microsoft Word, Excel, and PowerPoint
-WineDirect winery software knowledge a plus
-Detail oriented
-Food Handlers permit required
-must be 21 years of age or older
-must be able to lift up to 50lbs
-Ability to stand for long periods of time
-Available to work nights, weekends, some holidays and have a flexible schedule

Additional Information:

Job Posted:
Friday, May 11th
Type of Work:
Full Time
Salary Information:
Competitive