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Wine Club and Office Manager

Ty Caton Vineyards

Sonoma, CA

Job Description:

Position/Title: Wine Club and Office Manager
Job Location: Sonoma, CA
Type of Work: Full Time

Full-time Wine Club and Office Manager for our Winery in Sonoma Valley (8th Street East), CA. We are looking for a sales and service-driven Wine Club and Office Manager to oversee our wine club as well as the execution of e-commerce and DTC marketing. Applicants should be energetic and outgoing with a passion for the wine industry and a commitment to giving the highest level of customer service. This position will include occasional weekends and holidays.

Manage all aspects of wine club including but not limited to
*Input/verify all new member information and appropriately handle cancellations Entering wine club membership forms into the system and
becoming an expert on Ty Caton Vineyard's wine clubs.
*Process batch orders, customizations and daily orders
*Create and execute sales campaigns to members and newsletter
*Be the first point of contact for members
*Manage inventory at offsite fulfillment house to insure wine club runs successfully
*Plan, run and attend wine club events as the wine club ambassador
*Manage performance reports detailing wine club activity (new members, cancellations, profits)
*Hosting members and other tastings as needed (sometimes including weekends)

* Manage Winery Assistant who will assist in all functions necessary and report directly to the wine club and office manager
* Be the first point of contact, answering all incoming calls and email inquiries
* Process invoices and create BOLs for wholesale orders
* Social media
* Keep winery website up to date
* Manage mailing list and email campaigns
* Ensuring winery has all necessary supplies and is prepared for private tastings
* Working directly with tasting room staff to ensure tasting room has necessary supplies to
run smoothly and efficiently.
* Maintaining a clean work environment by keeping the tasting area clean and organized.
* Identifying and coordinating participation in key local tasting events.
* Working directly with shipping companies to ensure customer’s shipments are shipped as
soon as possible.
* Direct Sales
* Experience with UPS World Ship a plus
* Experience with digital marketing a plus

•  Actively participating in regularly scheduled staff meetings.
•  Staying current on recent wine reviews, industry issues and trends.
•  Working special events, special wine tastings, and luncheons/dinners, when necessary.
•  Maintaining a professional appearance.
•  Understanding, practicing, and promoting responsible hospitality.

•  Ability to communicate effectively both written and orally.
•  Demonstrated ability to interact well with customers and project a positive, helpful
•  Ability to adapt, meet deadlines and take both initiative and instruction well.
•  Excellent organization, problem solving and multi-tasking skills.
•  Able to work independently and in a team setting.
•  Ability to work a flexible schedule, including weekends, holidays, and evenings when
•  Ability to lift 40-50 pounds (case of wine) and be 21 years of age.
•  Must have a valid driver’s license and proof of insurance .
•  Ability to tolerate physical activity, including standing for prolonged periods of time,
bending and lifting.
•  Proficient in Microsoft Word, Excel, and Outlook.

Preferred Experience but not Required:
•  Previous wine industry work experience or a thorough understanding of wine varieties.
•  Previous experience with social media and producing/publishing advertisements.
•  Experience with VinNow or similar wine club software.
•  Experience with WineShipping
•  Experience with Wordpress
•  Experience with Quickbooks
•  Publisher, Adobe Photoshop and Constant Contact experience is a plus.

Excellent compensation with benefits commensurate with experience and skills.

Additional Information:

Job Posted:
Saturday, April 14th
Type of Work:
Full Time
Salary Information:
Excellent Compensation!

Contact Information:

Ty Caton Vineyards
Ty Caton