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Hospitality Associate

Malene

San Luis Obispo, CA

Job Description:

BRAND SUMMARY:
Malene Rosé is inspired by the classic Rosés of Provence, the winegrowing region in southern France renowned for its vibrant, flavorful and dry pink wines. Modeled on these wines, Malene sources traditional Rosé grape varietals - Grenache, Cinsault, Rolle (Vermentino), Mourvèdre, Syrah and Counoise - primarily from Santa Barbara County.

POSITION SUMMARY:
Looking for a dynamic and adventurous new team member, helping us cultivate our “Vie en Rosé” lifestyle in our hype 1969 Airstream mobile tasting room. The Hospitality Associate is responsible for ensuring that visitors to the Malene scene receive impeccable customer service and are left with a positive image of the winery. The Hospitality Associate will provide education, wine samples and conversation for the customers both responsibly and appropriately.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following reflects the essential functions for this job. Other tasks may be assigned from time to time. Duties include, but are not limited to:

-Greet all visitors with enthusiasm
-Lead guests through wine tasting flights – educating them about the Malene story, wines, and brand. Ensure a fun and memorable customer experience.
-Work towards developing relationships with guests to convert into Wine Club members
-Effectively suggest and sell wine, with the ability to “up-sell”
-Daily Tasting Room operations:
-Set up / breaking down the tasting room bar, patios, etc.
-Open and verify condition of wines
-Prepare printed guest materials
-Open/Close POS system/registers.
-Manage cash drawer
-Stock wine and merchandise on Tasting Room floor and store rooms
-Perform sales transactions and for carry-out and shipping orders
-Maintain clean and organized guest spaces at all times
-Provide warm, engaging and professional customer service with the ability to develop rapport with customers via telephone, email and face-to-face
-Assist with monthly inventory
-Conduct Winery Tours in a professional, engaging and informative manner
-Actively continue education in wine production, viticulture, and winery history
-Strong ability to sell wine and various club memberships to all types of customers
-Provide exceptional service and go the extra mile for all guests visiting Malene
-Represent Malene at outside functions when necessary
-Quickly recognize the signs that a guest should not be served alcohol and take appropriate action to professionally address the situation.
-Behave in a professional and mature manner at all times

EXPECTATIONS AND OTHER REQUIREMENTS:
-Must have excellent knowledge of wine and food with enthusiasm to continually learn new information and share knowledge with guests and other co-workers
-Excellent written and verbal communication skills (via telephone, e-mail and face-to-face) are required
-Enthusiastic, passionate and dynamic communication style
-Comfortable speaking in front of crowds
-Self-aware, able to work independently, and driven to make a difference
-Must have a positive attitude and outlook with the ability to work within a team atmosphere
-Must remain calm under pressure
-Must be able to work a flexible schedule including weekends
-Must be 21 years of age
-Must be able to lift 50 lbs. and pass a physical exam and a drug test
-Must possess or have ability to acquire a CA Food Handler’s License
-Must be able to work in a standing position for long periods of time
-Must be able to work in a fast paced hospitality environment
-Experience with a luxury wine brand a plus
-Required to work Friday through Sunday and Holidays
-Extensive wine knowledge

Additional Information:

Job Posted:
Friday, April 13th
Type of Work:
Part Time