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PT Reservationist/Front Desk Representative

Patz & Hall Winery

Sonoma, CA

Job Description:

The Front Desk/Reservationist & Guest Services Rep will act as an ambassador of Patz & Hall Winery, providing exceptional customer service, offering a welcoming, memorable experience to Patz & Hall Winery business clients and guests. Primary Responsibility will be taking Reservations over the phone and email and also assist as a Tasting Room Rep and pour wine.

This is a PART TIME Position- 2-3 days a week.

•  Serve as an ambassador of the company, exemplifying excellence in customer service
•  Manage multi-line switchboard, answering, screening and directing all winery calls
•  Coordinate and confirm all incoming guest reservation requests, via phone and email in a gracious, timely manner
•  Responsible for scheduling and choreography of appointments to ensure that the flow is appropriate for the space restrictions of the tasting room
•  Welcome visitors and guests; direct guests appropriately for both scheduled and walk in appointments
•  Provide facility information and general assistance to both guests and clients
•  Prepare and distribute Visitor Center daily tour/tasting/event schedules to winery staff
•  Build new and retain existing ambassadors through customer engagement, customer follow-up and by providing outstanding customer service with all customer interactions
•  Facilitate accurate sales transactions using retail POS registers
•  General administrative and clerical support as needed
•  Any other duties as assigned by a manager
•  Fast paced, customer facing work environment
•  Ability to work in various weather conditions and non-traditional business hours including evenings, weekends and holidays.

•  Ability to sit for long periods of time
•  Able to lift and carry up to 40 pounds and stand for extended periods of time
•  Light lifting possible
•  3 years of luxury customer service experience recommended
•  Excellent communication skills, customer service skills, and the ability to prioritize while handling multiple tasks is required
•  Experience with a multi-line switchboard preferred
•  Professional personal presentation
•  Must be enthusiastic with excellent customer service skills, enjoy working with people and possess a friendly, outgoing, and positive personality
•  Strong verbal/written communication skills with ability to communicate effectively in a polished, professional, and friendly manner
•  Must have ability to multi-task, be detail-oriented, and adapt and show flexibility to changing job requirements
•  Ability to function and communicate effectively under pressure
•  Intermediate proficiency with MS Office
•  Must be punctual and reliable
•  Ability to work in a fast-paced, changing environment
•  Knowledge of the Napa Valley wineries, restaurants and hotels a plus
•  History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

Some Perks:
Wine Club Commissions
Quarterly Incentive Bonus
Wine Discounts on entire Ste. Michelle Wine Estates Portfolio
other Perks

Additional Information:

Job Posted:
Thursday, August 9th
Type of Work:
Part Time
Reference No: