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Member Relations Manager

Napa Valley Grapegrowers

Napa, CA

Job Description:


The mission of the Napa Valley Grapegrowers is to preserve and promote Napa Valley's world-class vineyards.

The Napa Valley Grapegrowers announces the opening of a full time Member Relations Manager position. The Member Relations Manager will be responsible for the overall development and execution of the NVG’s membership outreach plan. The successful candidate will have a strong sales & marketing background with a proven track record of increasing growth. Additionally, they will exhibit exceptional professionalism, analytical skills, communication, and strategic vision.

1. Membership Outreach
•  Develop and manage membership outreach plan to increase membership
•  Host and promote regular meetings and events with current and potential NVG members to communicate the value of membership.
•  Responsible for meeting membership growth and budget goals as established annually

2. Member Relations
•  Act as staff liaison to NVG membership
•  Personally meet with and regularly communicate membership benefits with existing members
•  Manage membership database of over 700 members
•  Manage custom web-based CRM platform
•  Manage membership GIS map and update as needed (no prior GIS experience required).
•  Liaise with county Assessor’s office and the Ag Commissioner’s office to maintain current and accurate Napa County parcel data
•  Manage membership dues renewal process and work with the Head of Finance to ensure that accounting and reporting is accurate and timely
•  Assess value for each membership category and make recommendations to enhance membership benefits
•  Manage the members-only section of the NVG website
•  Assist NVG Associate Director to identify and approach members about becoming an annual NVG strategic sponsor
•  Manage the ongoing Board of Directors Liaison program

3. Member Events
•  Annual Membership Meeting
•  Work with NVG Executive Director to develop the meeting agenda and overall presentation program
•  Work with Committee Chairs on individual presentations
•  Create power point presentations for each Committee Chair, and upload to laptop
•  Manage the creation of the meeting packets for attendees
•  Work with NVG Event Manager on member takeaway gifts
•  Work with NVG Event Manager on overall timeline, food & beverage needs, AV requirements, etc.
•  Prepare all follow up thank you letters and membership communication
•  Work with the Marketing & Communications Committee in the development and execution of the NVG Social Club
•  Work with NVG team and committees to develop new member events and programs to increase value and benefits of membership

4. Member Communications
•  Work with the Marketing & Communications Committee to fulfill the membership objectives of the Marketing Plan
•  Maintain & order inventory of NVG membership collateral materials
•  Provide input on weekly Grower Bulletin newsletters as they relate to communicating benefits of membership
•  Prepare and send membership correspondence

5. Provide general support to the Board of Directors and the Executive Director
•  Prepare monthly Board of Directors membership report
•  Prepare biannual Board of Directors membership presentation

6. Service the goals and objectives of the NVG Strategic Plan

7. Miscellaneous administrative duties and event support

•  At least 5 years in related position
•  Superior writing and verbal communication skills
•  Experience or interest in Napa Valley winegrape growing
•  Highly motivated work ethic and organizational skills
•  Strong interpersonal skills and an outgoing personality
•  Advanced abilities to create, maintain, and report budgets
•  Demonstrated success managing accounts and performing analyses
•  Proficiency in Excel and Word. Experience with CRM and/or database tools a plus
•  Experience with the sales and management of a luxury brand a plus
•  Ability to assist with event set up, breakdown, and coordination
•  Ability to lift 50 lbs.
•  Clean driving record with the California DMV

The NVG provides a competitive employee benefits package and supports a collaborative, productive workplace.

Resumes submitted by automated function of websites will not be considered.
Candidates should submit a cover letter detailing their understanding of the Napa Valley Grapegrowers and what they can bring to this position, along with a resume directly to:

Additional Information:

Job Posted:
Friday, May 19th
Type of Work:
Full Time
Job Category: