Turn a love of wine into a sales career. As a Member Service Specialist, you’ll help every Domaine Serene customer, from longtime wine club members and VIPs to people buying from us for the first time. You’ll build relationships by phone, email and in person, help customers find wines they’ll love, and earn commission on every sale. It’s a desk-based role on a close-knit team, with plenty of wine education along the way.

What you’ll do

Sell and build relationships
•  Help members and non-members by phone and email: answer questions, recommend wines and take orders
•  Reach out to customers to share new releases, invite them to events and introduce the wine club
•  Meet individual and team sales goals, with commission on your sales
•  Run outreach campaigns for renewals, payment updates, check-ins and event invitations
•  Build long-term relationships that turn first-time buyers into loyal customers and keep members coming back

Take care of customers
•  Handle orders, questions and account updates for all customers
•  Edit club orders, update member preferences and help with reservations and point redemptions
•  Keep customer records accurate in our database
•  Help at member and customer events, both at the winery and off-site
•  Some weekend work required

Help with club release season (spring and fall)
•  Help prepare and finalize club shipments, including preferences, substitutions and holds
•  Process payments and fix declined cards
•  Check state shipping rules and weather holds
•  Keep customers updated on shipment status and tracking

Grow with the team
•  Review your numbers weekly with your manager (calls, contacts, sales, average order)
•  Share what’s working with the team and keep learning about wine

What we’re looking for
•  2+ years in sales, customer service or events. Wine, hospitality or luxury retail experience is a plus.
•  Comfortable on the phone and motivated by sales goals
•  A real interest in wine (we’ll deepen your knowledge)
•  Organized and accurate with details and data
•  Experience with Commerce7, Tock or another CRM/POS is preferred, but we’ll train you
•  Comfortable with Microsoft Office, especially Excel
•  Bachelor’s degree, or equivalent work experience

What you get
•  $24.00/hour plus commission
•  Health, dental and vision insurance
•  401(k) with employer match
•  Paid time off and paid holidays
•  Wine education and an employee discount

Our values: Excellence •  Passion •  Integrity •  Courage •  Stewardship

In person •  Dayton, OR (Dundee Hills)