“For thirty-five years, Paul Hobbs Wines has produced meticulously crafted wines. From vineyard to cellar, no detail is too small or unimportant. Paul Hobbs’ international experience and pioneering approach to identifying exceptional vineyard has made him a leader on the world stage in helping refine the art of site-specific viticulture and precision, minimalistic winemaking. Our single-vineyard wines are made to express their distinct origins—fermented indigenously, finished to bottle unfined / unfiltered—these wines exemplify the pinnacle of the craft. Through enduring partnerships with a small cadre of growers and a focus on small production, our estate grown Pinot Noir, Chardonnay, and Cabernet Sauvignon are thoughtfully shaping the future of winemaking. We invite passionate, quality driven, dedicated individuals to be participants in our mission.”

The Assistant Hospitality Manager manages the planning and coordination of all guest activities to ensure the most memorable experience for each guest of Paul Hobbs Winery. This role supervises all tasting room activities and the team which executes onsite hospitality and ongoing client engagement.

This position reports to: Hospitality Manager

The responsibilities listed below outline the primary duties of the position and are not limited to those listed below:

Reservation management:
- Process all requests for tour and tasting appointments including facilitating special requests and other deviations that might require seeking approval from management. Maintain a focus on authenticity in all communication.
- Collaborate with guests and hospitality team leadership to curate the best tour and tasting experience for each guest including seated, highly-structured wine tastings, extensive food pairings, vineyard excursions, and winery tours.

Operations assistance:
- Assist in daily opening and closing operations procedures as well as other departmental special projects.
- Update booking activity and visitor traffic analysis reports as directed by hospitality manager.
- Manage monthly wine inventory and reconciliation.
- Process and review all hospitality orders for accuracy and fulfillment follow-through.
- Track and report all shipping issues, account updates and payment errors with each customer.
- Manage third party direct fulfillment of all hospitality orders/shipments.
- Monitor order delivery and reach out proactively where orders will not be delivered as expected.

Tasting room supervision:
- Oversee daily group assignments/morning meeting as needed, point of sale (POS) activity.
- Coordinate with team on wine, building supplies and reservation activity as needed.
- Provide backup for hosts as needed to host tasting experiences.

Special events:
- Collaborating with Hospitality Manager, plan and execute all details for winery events including offsite events in remote locations.
- Assist Hospitality Manager in planning and execution of company events as needed.

Specific qualifications & skills:
- Planning, coordination & analytics: Proven track record of managing complex availability and scheduling and producing comprehensive analysis of booking activities and results. Experience with crm and retail pos systems.
- Wine service & knowledge: Comprehensive knowledge of wine and the wine industry including its history, making, and evolution. A master of fine wine service (tastings, wine dinners, etc.). Industry certifications (cms, wset, etc.) important.
- Food service: Experience in fine dining food service. Food safety and service certifications required.
- Guest experience & sales: Record of accomplishment delivering luxury guest experiences resulting in high sales conversion rates. History of achieving individual and team sales goals. Experience with crm and retail pos systems.
- Communication: Able to communicate effectively, efficiently with in person, electronically or via telephone. Outgoing style with demonstrated skills building long-term relationships between a company and its guests.
- Attitude: Cheerful, positive considerate, creative, competitive, professional demeanor.
- Success drive: Has a ‘Plan B’. Ongoing improvement. Anticipates, prepares, adapts, intuitive, relentless.

Basic job requirements:
- Minimum 4 year bachelor’s degree or equivalent relevant work experience.
- 2+ years experience in luxury hospitality operations with a prestige brand known for delivering world-class customer experiences at all levels.
- Ability to lift and carry at least 40 lbs., or a 9.0L case of wine.
- Proficiency with Microsoft Outlook, Excel, Word, PPT.
- Flexibility to work weekends and off hours when needed.

This position includes a full benefits package including paid time off, paid company holidays, insurance (health, dental, vision) and 401k with company match.