Wine Club Manager
Bayernmoor Cellars — Woodinville, WA | Full-Time Hourly | Wednesday – Sunday

About Bayernmoor Cellars
Bayernmoor Cellars is an award-winning winery blending sustainable estate winemaking with unexpected food pairings and truly original experiences. Named 2024 Washington Winery of the Year by Great Northwest Wines and 2023 Winery of the Year by Seattle Wine Awards, we're redefining wine tasting with passion and a spirit of pure fun — and we're looking for someone who thrives in the unconventional.

The Role
We're hiring a Wine Club Manager to oversee, grow, and nurture our wine club community across all five membership tiers: Grand Cru, Classe Cru, Premier Cru, Debut Cru, and Industry Club. You'll be the voice behind our member communications, the face at our events, and the driving force behind retention and growth.

Because our members are the lifeblood of our events — release parties, winemaker's dinners, and exclusive gatherings — this role also requires strong event planning and execution skills. You'll work closely with owners Kim and Larry and the Tasting Room and Winery teams to make every member feel like family.

What You'll Do

Wine Club Operations & Releases
- Build and manage club releases across all tiers using Commerce7 (our primary POS and club management platform) for transactions, member accounts, and fulfillment logistics
- Create compelling release emails and member communications via Klaviyo
- Coordinate customized selections and ensure accurate, timely seasonal and special release fulfillment

Member Relationships & Communication
- Serve as the primary point of contact via phone, email, text (RedChirp), and in person
- Proactively connect with members to build relationships, resolve questions, and deliver an outstanding experience
- Communicate with warmth, personality, and Bayernmoor's unconventional spirit
- Attend weekly manager meetings and assist in developing wine club collateral

Growth & Engagement
- Develop strategies to grow membership and improve retention
- Track engagement trends and recommend program enhancements
- Champion the member experience at every touchpoint
- Train staff on wine club procedures so they operate as an extension of the club experience

Event Planning, Management & Execution
- Plan, manage, and execute wine club events at the Woodinville Tasting Room and Estate Winery — including release parties, quarterly estate tours, winemaker's dinners, the annual Grand Cru Dinner, and exclusive gatherings
- Own event logistics end to end: timelines, budgets, vendor coordination, setup, day-of management, breakdown, and post-event follow-up
- Develop fresh, themed event concepts that surprise and delight members and reflect Bayernmoor's creative spirit
- Track attendance, feedback, and results to continuously improve future events
- Make occasional trips to our Arlington warehouse for wine inventory and fulfillment needs
- Step in to pour and serve wine in the tasting rooms as needed during busy periods or staffing gaps

Who You Are
- A people person who lights up connecting with others and making someone's day
- A self-starter with a bias for action and drive for continuous improvement
- Experienced and comfortable with POS and club management systems, particularly Commerce7
- A strong event planner who can take an event from concept to flawless delivery, managing logistics, vendors, and the unexpected with confidence
- An excellent written and verbal communicator
- Organized, detail-oriented, and able to manage multiple projects and timelines
- Tech-savvy and quick to learn new platforms (Klaviyo, RedChirp, etc.)
- Passionate about wine, hospitality, or community-driven brands
- Able to lift up to 50 lbs and travel between our Woodinville, Estate, and Arlington locations

*Note: This role manages the wine club program and member relationships — not staff.

Required Certifications (within two weeks of hire)
- MAST Permit
- Food Worker's Card

Preferred Qualifications
- Experience in club management, DTC sales, or hospitality
- Proven event planning and on-site event management experience
- Familiarity with Commerce7, Klaviyo, or similar CRM/POS and email marketing platforms

Compensation & Benefits
- $20–$26/hour depending on experience
- Pooled tips during service hours
- Health, dental, and vision insurance
- 401(k) with employer matching after one year
- Accrued Paid Time Off

Why Bayernmoor?
This is a chance to be part of something special at one of Washington's most celebrated and unconventional wineries. If you love wine, people, and a little bit of the unexpected — we'd love to hear from you.