TASTING ROOM ASSOCIATE

Location: Carlton, Oregon

Department: Tasting Room

Reports To: Sales and Hospitality Manager

Employment Type: Full-Time 30-40 hours per week/ Part-time 12-30 hours per week

POSITION SUMMARY

ROCO is seeking Tasting Room Associates who take pride in crafting memorable guest experiences and who embody the true spirit of hospitality in the heart of Wine Country.

The ideal candidate is passionate about hospitality and wine, and thrives in a dynamic, guest- focused environment where every detail matters.

KEY RESPONSIBILITIES

•  Promptly greets all visitors to the winery and pours wines for tasting.
•  Delivers a unique experience for each customer in a courteous manner.
•  Describes wines, winemaking techniques, and our estate vineyards and vineyard partners.
•  Educate guests on our membership offerings with pressure free hospitality.
•  Conducts guided tours as needed.
•  Operates POS, handles credit card sales.
•  Supports teammates by assisting in smooth service flow.
•  Takes care of daily setup, breakdown, and has opening and closing duties.
•  Conveys the history of ROCO Winery and HERITA MARZOTTO WINE ESTATES.
•  Assists with winery events, private dinners, corporate meetings, winery buyouts.
•  Performs other duties as assigned.

QUALIFYING SKILLS

•  At least one year of retail or hospitality experience or a combination of education and experience.
•  Knowledge of wines and wine production preferred.
•  Excellent customer service and presentation skills.
•  You care about doing things well and it shows.
•  Commerce 7 or WineDirect experience preferred.
•  Experience with TOCK reservation platform preferred.
•  Ability to maintain a professional appearance and demeanor.
•  Computer literacy.
•  Versatile, flexible, and willing to work with constantly changing priorities and do it with enthusiasm.
•  Demonstrated ability to calculate figures and amounts such as discounts, and percentages.
•  Must be 21 years of age or older with a valid driver’s license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and taste or smell. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT

•  Work is mainly performed in a tasting room.
•  Work is often performed outdoors during the high season (patio and lawn tastings & vineyard tours).
•  Lively environment that requires strong focus and multitasking.

The above reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

ROCO is an Equal Opportunity Employer, committed to a diverse and inclusive work environment (EOE M/V/F/D)

COMPENSATION AND WORKING HOURS

Compensation: $16 - $18 per hour, plus gratuities and wine club commissions.
Working Hours: 30-40 hours per week FT, 12-30 hours per week PT. Weekend availability.
Reports to: Hospitality & Sales Manager

To apply, please submit a cover letter and resume. Include your qualifications and experience pertinent to this position.

ABOUT ROCO
ROCO is proud to be part of the HERITA USA family. The winery was founded in 2003 by industry veterans Rollin Soles & Corby Stonebraker-Soles and became part of the mosaic of HERITA MARZOTTO WINE ESTATES in 2022.

HERITA USA is a fine wine import company representing premium and ultra-premium wine estates and representing over thirteen world-renowned wineries throughout the United States, including Santa Margherita, Ca' del Bosco, Masi, ROCO, Kettmeir, Lamole di Lamole, Sassoregale, Sella Antica, Torresella, Fattoria Sardi, Cà Maiol, Giovanni Rosso, and Cantina Mesa. The wine portfolio is a dynamic and diverse mosaic of the finest wine regions, including the Veneto, Alto Adige, Franciacorta, Willamette Valley, Lugana, Tuscany, Sardinia, and Piedmont. www.heritausa.com