About us:
Backstage Winery is a family-owned, small-lot Napa Valley winery focused on delivering elevated, personalized tasting experiences. We are seeking a highly organized and detail-oriented Host & Reservations Coordinator to support weekend operations during our busy season.
This role combines guest-facing hospitality with behind-the-scenes coordination to ensure each day runs smoothly from reservations to service execution.

Position Details
Seasonal position: May through November
Schedule: Friday through Sunday, 10:00 AM to 6:00 PM
Part-time, hourly

Key Responsibilities:
-Guest Experience & Communication
-Answer phones and emails to assist with reservations and guest inquiries
-Welcome and check in guests as needed, supporting the hospitality team
-Maintain a warm, polished, and professional presence

Reservations & Scheduling:
-Manage reservations in Tock and guest records in Commerce7
-Review bookings in advance and maintain accurate guest counts
-Organize and update reservation details, notes, and special requests
-Daily Team Coordination
-Work with tour companies on guest counts
-Align reservations with staffing and communicate updates to the team
-Assist in assigning groups and managing the flow of the day
-Pre-Service Setup
-Print tasting menus and prepare daily reservation sheets
-Highlight VIPs, large groups, and partner bookings
-Ensure the team is set up for a smooth start to service

Operational Support
-Assist with guest flow, including early and late arrivals
-Update reservations in real time throughout the day
-Support the team as needed to maintain a seamless experience


Qualifications
-Previous experience in hospitality or customer service preferred
-Strong organizational skills and attention to detail
-Comfortable using reservation systems and basic technology
-Excellent communication and multitasking abilities
-Friendly, professional demeanor