We are looking for an energetic and motivated individual to join our team as a Hospitality Manager at Lawrence
Wine Estates. This is an exciting opportunity with a company dedicated to producing outstanding wines and the
highest level of luxury hospitality. The ideal candidate has developed management skills, has sales acumen, loves to
learn, and is ready to become a key player in an iconic company poised to enter a new and exciting growth phase.

The Hospitality Manager will work in tandem with the Director of Hospitality to Ensure all Estates are fully
supported and operating at the highest standard. This position plays a critical role in the overall success of all
properties by overseeing day-to-day hospitality operations. This Hospitality Manager will act as key liaison between
all Estates, ensuring seamless communication, accountability and improvement.

Essential Duties and Responsibilities
•  Oversee the daily activity of the hospitality teams, through presence on the floor, leading by example with
excellence in hospitality, service, and sales.
•  Oversee the daily performance of the hospitality team, ensuring each person is following established policies
and procedures and providing feedback to the individual when expectations are either exceeded or unmet.
•  Manage the flow of reservations, acknowledging member tenure, guests’ special occasions and supporting the
hospitality team to anticipate guests’ needs and wants, touching as many tables as possible.
•  Create and communicate a daily plan for the team in a pre-service meeting, including reservation assignments,
sales goals, notes about VIP guests, team breaks, and any other pertinent information needed to facilitate a
seamless flow of service.
•  Assist Hospitality Director with managing inventory of wine and supplies for the hospitality teams
•  Conduct weekly sales training and daily sales coaching to develop team members and meet revenue and club
conversion goals, developing individualized training plans for underperforming sales associates.
•  Assist the Hospitality Director to Manage and issue all hospitality employee schedules to meet business
demands, including staffing for membership and special events.
•  Collaborate with the Director of Hospitality to create strategies and initiatives to drive higher results in
visitation, revenue and club conversion.
•  Drive performance against key DTC metrics including revenue, conversion, club acquisition, and guest LTV
•  Act as a gracious gatekeeper while vetting, accommodating, and exceeding guests' expectations and needs.
•  Assist with business development and outreach programs, and maintenance.
•  Maintain direct correspondence with guests (payment information, policies, confirmations, directions, etc.).
•  Provide backup to the Concierge answering the main phone lines and emails
•  Remain present on the floor, particularly at the beginning and end of the day, ensuring that opening and closing
checklists are completed, the team has support and that the properties are secure.
•  Create and maintain client records through internal systems (Tock, Commerce7), including LWE referral
tracker
•  Coordinate, plan and direct the execution of VIP visits and on-site events
•  Coordinate wine transfers with the appropriate Estate monthly
•  Provide administrative support as directed to the Director of Hospitality, including but not limited to phone
screening, errands, shipping, and ordering of items and supplies.
•  Own the Lexus Miles log Entry

Qualifications
•  Must be 21 years of age
•  High School Diploma or Equivalent required
•  2+ years experience in a premium winery tasting room, hospitality setting, or retail sales position
•  Must be flexible/available to work weekends, special events, and holidays
•  Possess a valid driver's license
•  Enthusiasm for wine and interest in expanding expertise
•  Excellent communication, organizational and interpersonal skills
•  Professional appearance and demeanor
•  Friendly, cheerful, and professional disposition when interacting with guests, vendors, and team members
•  Dynamic team player who seeks strategies to support team members and drive revenue goals
•  Demonstrated ability to multi-task, follow up, and work in a fast paced environment under pressure
•  Must have strong attention to detail
•  Ability to understand and accurately follow written and verbal instructions
•  Pro-active and thorough in completing existing tasks and pursuing new assignments
•  Flexible and can manage constantly changing priorities with while remaining calm and pleasant
•  Ability to work independently with minimal direct supervision
•  Demonstrated reliability, punctuality, and adherence to all safety regulations and operating procedures.

Physical Requirements
•  Must be able to frequently lift and carry weights of up to 40 pounds at varying frequencies
•  Ability to operate various machinery types including, but not limited to, dishwashers, leaf blowers, etc.
•  Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks
•  Ability to stand and walk for long periods