Trefethen Family Vineyards is a family-owned estate vineyard and winery in the Oak Knoll District of Napa Valley. For over fifty years, we have been crafting distinguished estate grown wines that express the unique spirit of our land, vines, and people. Our core values include family, respect, sustainability, authenticity, learning and joy! With loyal customers around the country and the world, and a dedicated team of employees handling every aspect of the operation, from the soil to the table, our business is thriving.

Trefethen Family Vineyards is looking for the right individual for an important onsite position on our Direct-to-Consumer sales team. Under the supervision of the Wine Club & Fulfillment Supervisor, this position is responsible for the accurate processing of a high volume of orders and delivering the highest level of customer service to our long-time club members and other clients. The Wine Club Coordinator is expected to be energetic, detail-oriented, organized, and a highly skilled salesperson. If you share our passion for excellent customer service, have a positive attitude, and a desire to keep learning, this could be the right opportunity for you.

Essential Functions

•  Deliver superlative customer service via telephone, e-mail, and text

•  Actively promote, manage, and retain wine club memberships

•  Maintain club membership database including entry of new member information

•  Effectively share our brand story and sell our wines to existing and prospective customers

•  Process Direct-to-Consumer orders in various sales channels

•  Ensure timely and accurate order fulfillment, shipment tracking, and resolve issues as they arise

•  Support Wine Educator presentations by visiting with club members and guests in-person, encouraging club enrollment and retention

•  Regularly support reservations-related phone calls, emails, and texts for creation and modification of experiences and winery event bookings for members and guests

•  Communication changes or special notes received related to visitation to the hospitality team

•  Update credit cards, addresses, and other client data in our customer database

•  Complete handwritten correspondence for new members, thank you messages, and gift orders

•  Work collaboratively to assist and support all Direct-to-Consumer team members, including answering inquiries from Visitor Center Team

•  Perform other duties as assigned

Job Requirements

•  Experience in sales and customer service in the wine industry

•  Effective, courteous communication skills with diverse clients via email, phone, and text

•  Proficient computer skills including familiarity with Microsoft suite (Word, Excel, Teams, Outlook, and Sharepoint)

•  Experience with winery platforms including Redchirp, Tock, Commerce7, SOVOS ShipCompliant, and WineDirect or similar fulfillment partner

•  Organized and detail oriented

•  Enjoy working in a team environment and open to performing various duties as assigned

•  Ability to handle frequently changing priorities with enthusiasm and a calm demeanor

•  Passion for wine and customer service

•  Professional appearance and demeanor

•  Typical work schedule of 8:30 am to 5:00 pm (Tues through Sat) with occasional overtime

Working Conditions

Work is performed within a general office environment, with standard office equipment available. Work is sedentary in nature but may require standing and walking for up to 30% of the time. The nature of this position requires one to be on the phone and at a computer several hours of most days.

Physical Requirements

•  Operate a desktop computer using keyboard and mouse, employing repetitive arm and wrist motions

•  Manual dexterity sufficient to reach/handle items and work with the fingers

•  Specific vision abilities require close and distance vision

•  Sit for long periods of time

•  Occasionally lift and/or move objects weighing up to 50 pounds

•  Occasionally bend, stoop, reach, kneel, crouch, or climb stairs Job Type: Full-time, Non-Exempt, Onsite

Pay Transparency Disclosure: The base pay scale offered for this position is $25.00-$28.00/hour. This salary range represents what we reasonably expect to pay for this position. However, the actual pay rate will depend upon job-related factors such as overall qualifications, skills, experience, education, etc. The Company reserves the right to modify the range at any time.