The Kenwood Vineyards Hospitality team is seeking a knowledgeable and service-driven Tasting Room Lead to support daily tasting room operations and deliver exceptional guest experiences. This role reports to the Hospitality Manager and works closely with the team to drive sales, Wine Club sign-ups, and overall guest satisfaction. The position requires a flexible schedule, including evenings, weekends, and holidays. Prior hospitality or wine industry experience is preferred.

Key Responsibilities
•  Lead daily tasting room operations in the absence of the Hospitality Manager
•  Provide exceptional guest service while educating visitors on winery history, wines, and winemaking techniques
•  Pour and present wines in an engaging and professional manner
•  Drive retail sales and Wine Club sign-ups
•  Operate POS systems (including Commerce7), process transactions, and reconcile daily sales
•  Perform opening and closing duties, ensuring the tasting room is set up and secured properly
•  Maintain cleanliness and organization of the tasting room, including glassware and bar areas
•  Handle guest inquiries and feedback, escalating concerns as needed
•  Assist with inventory tracking, reporting, and administrative tasks including EOM duties
•  Support planning and execution of special events, VIP tastings, and Wine Club experiences
•  Collaborate with the Hospitality Manager on seasonal menus and tasting offerings
•  Participate in staff meetings and support overall team operations

Qualifications & Skills
•  Strong customer service skills with a friendly and professional demeanor
•  3+ years of experience in hospitality, tasting rooms, or the wine industry preferred
•  Passion for wine and willingness to expand wine knowledge
•  Excellent verbal and written communication skills
•  Highly organized with strong attention to detail and ability to multitask
•  Team-oriented with a positive and collaborative attitude
•  Self-motivated with the ability to work independently and remain calm under pressure
•  Proficiency in Microsoft Office (Excel, Word, Outlook) required
•  Experience with POS systems (Commerce7 preferred)
•  Ability to maintain professionalism and confidentiality when handling sensitive information
•  Flexible schedule including evenings, weekends, and holidays
•  Valid California driver’s license and clean driving record required
•  Must be at least 21 years of age

Education
•  Bachelor’s degree in Hospitality, Business, or a related field preferred

Physical Requirements
•  Ability to stand and walk for extended periods, including uneven surfaces and stairs
•  Repetitive use of hands and wrists for opening and pouring wine
•  Ability to lift up to 40 lbs.

Benefits
•  Health, Dental, and Vision Insurance
•  Flexible Spending and Health Savings Accounts
•  401(k) Plan with Company Match
•  Life Insurance
•  Paid Holidays
•  Paid Sick Leave
•  Paid Time Off
•  Tuition Reimbursement
•  Employee Discounts