Who we are:
We are a small team looking for a good cultural fit for our brand - small production, unpretentious but professional, AND we make great wine. We are looking for a dedicated person who wants to join our winery team. Our goal is to make our winery the best it can be, sell wine, and create a positive work environment in which to have fun. We all wear many hats, and everyone helps everyone here! Whether it’s packing wine, moving inventory, or calling our customers, we are all part of the team.

What we are looking for: We seek a motivated hospitality-minded person to work in our tasting room in an on-call basis/seasonal Friday through Sunday support. We seek a go-getter who has impeccable customer service and phone demeanor. The ability to solve problems independently, be attentive to detail, have good communication and strong computer skills, and desire to learn new skills is HUGE. A friendly, positive attitude and honesty are a must.

Positions available: On call/Seasonal Tasting room and Events

What we offer: Competitive hourly, commission on wine sales & memberships, wine perks
Growth opportunity - we want to build a team that believes in what we do and brings their unique skills and ideas to the table.

Benefits: Available for full-time employees

Non-negotiable:
Must be able to lift 50 lbs. Working weekends are required. This is an in-person position.

Main responsibilities:
1) Provide great guest experience that leads to sales and growth in membership
2) ELEVATE our guest experience before, during, and after visit
3) Represent our winery professionally
4) Have fun

Job Description

HOSTING
Professionally host tastings – Share the winery story with all guests and offer educational and special tasting experiences that create connections with guests
Engage with clients before arrival (confirm appointments, ask for special requests, etc.)
Engage with clients after hosting them and maintain the relationship

TASTING ROOM
Assisting with the following:
- Support opening, closing, and overseeing the day-to-day activities of the tasting room.
- Restocking wine, cleaning, washing and buffing, packing orders, and packing shipping orders.
- Keeping and maintaining a safe and sanitized workspace for yourself and all guests who visit.

CUSTOMER SERVICE
- Imperative to our success
- Ability to respond professionally to emails/phone calls regarding reservations, and sales inquiries.
- Following up on reservation requests, issues with wine delivery, and whatever the customer needs, problem-solving where needed.
- Answering inquiries in a timely manner.

SALES
– this is a sales position (in-person, phone campaigns, email, and web-based)
– Comfortable asking for the sale
- Use soft sales skills to upsell wine purchases/memberships
- Ability to read customer’s needs and anticipate them
- Ability to sell wine club memberships, and wine and capture data during communication
- Entering the order information and adding notes for the customer profile
- Supporting of the tracking and organization of data related to sales and sales performance
- Assist in meeting sales goals

OUTREACH
– increasing winery visibility and driving traffic to our tasting room
- Attend offsite pourings and industry events as needed events
- Support and maintain professional relationships with our current winery, hotel, and drivers’ business

EVENTS
- Support in the execution of events and working to make sure they are a success
- Assist in the promotion and attendance of events as needed

Other duties
Wine Club
- Assist in calling declined credit cards when needed packing orders
– communicating rerouting, recalling, or holding orders to leadership.