Darioush

Position: Guest Services – (Part-time)

Company Overview
Darioush is a family-owned, estate-driven winery rooted in tradition, craftsmanship, and long-term stewardship. Known for producing world-class wines and delivering a highly curated guest experience, Darioush operates with exacting standards across viticulture, winemaking, and hospitality. The organization values collaboration, deliberate planning and thoughtful growth, to support a long-term multi-generational view.

Position Summary
Each Guest Services team member is responsible for delivering highly customized hospitality experiences connecting visitors to the winery with the Darioush brand supporting long-term, loyal membership goals.

Essential Duties & Responsibilities
•  Guest Experience & Hospitality
o Host and guide consumer, trade, and VIP guests through wine tasting and hospitality experiences in accordance with company service standards.
o Present Darioush wines, history, and winemaking philosophy in a professional and engaging manner.
o Adapt guest experiences based on guest preferences and feedback.
o Accurately record guest interactions, preferences, and sales information in POS and CRM systems.
o Conduct follow-up communication with guests, including written correspondence, email, or phone outreach, to support relationship development and repeat visitation.
o Represent the winery at company-approved brand events, including trade tastings, consumer events, and private client dinners, as assigned.
•  Sales & Client Development
o Promote winery offerings including tastings, events, wine purchases, and First Offering membership opportunities, in alignment with company goals.
o Support fulfillment of guest purchases by coordinating order processing, shipping, and follow-up with the Direct-to-Consumer team.
o Utilize POS, CRM, and guest appointment software to prepare for scheduled visits and manage guest interactions.
•  Team Collaboration & Operations
o Work collaboratively with Guest Services, Concierge, Facilities, and other operational teams to ensure effective hospitality operations.
o Communicate guest feedback, service trends, and potential service improvements to management.
o Maintain the ability to host individual guests or multiple groups simultaneously in a fast-paced hospitality environment.
o Maintain a clean, organized, and professional workspace and assist with general visitor center operational tasks as assigned.

Experience & Qualifications
•  Minimum of 5 years of hospitality or customer service experience, preferably in the wine industry, luxury hospitality, or related service environments.
•  Wine knowledge required; professional certification or coursework from recognized industry organization is preferred.
•  Strong verbal communication and interpersonal skills required.
•  Ability to collaborate effectively within a team environment.
•  Must be available to work weekends, holidays, and variable shifts based on business needs.
•  Ability to lift and carry 40lbs, regularly climb and descend stairs, and regular squatting and kneeling as required in hospitality service.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Compensation & Benefits
•  Hourly Rate: $25.00 to $35.00 per hour
•  Incentive-eligible
•  Gratuity-eligible
•  Paid sick leave in accordance with California law


Darioush Winery is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law.