At Ashes & Diamonds Winery, we believe hospitality is both an art and a discipline. We are seeking a Hospitality Manager who brings warmth, leadership, and operational excellence to the guest experience while supporting a high-performing tasting room team.

This role is ideal for a hospitality professional who thrives in a fast-paced, detail-driven environment and is passionate about creating memorable, elevated experiences rooted in authenticity and care.

Position Overview

The Hospitality Manager leads the day-to-day operations of the tasting room, ensuring exceptional service standards, team alignment, and operational readiness. Reporting to the Director of Direct-to-Consumer (DTC) Sales, this role translates strategic goals into thoughtful execution on the floor while fostering a culture of professionalism, accountability, and genuine hospitality.


Key Responsibilities

Tasting Room Operations

* Oversee daily tasting room service and guest flow
* Maintain elevated hospitality standards aligned with the Ashes & Diamonds brand
* Ensure operational readiness including menus, supplies, collateral, and presentation
* Anticipate and resolve guest experience challenges with professionalism and care
* Serve as the primary operational leader during service hours
* Lead the team in special event execution.

Team Leadership

* Lead, coach, and support a dynamic hospitality team
* Manage scheduling, shift coverage, and labor alignment
* Support onboarding and ongoing training of team members
* Provide consistent feedback and performance guidance
* Foster a collaborative, accountable, and positive team culture

Guest Experience

* Deliver warm, personalized, and memorable guest interactions
* Act as a point of escalation for service recovery
* Maintain strong floor presence and support team success
* Reinforce service standards through hands-on leadership

DTC Execution

* Partner with the Director of DTC Sales on implementing sales initiatives
* Support wine sales and membership growth strategies
* Monitor performance relative to hospitality and revenue goals
* Communicate priorities clearly and consistently to the team

Collaboration

* Work closely with Events, Marketing, and Operations teams
* Support planning and execution of special experiences
* Communicate operational insights and opportunities to leadership


Qualifications

* 3–5+ years of hospitality leadership experience
* Strong operational and organizational skills
* Proven ability to lead teams with empathy and accountability
* Excellent communication and guest engagement skills
* Passion for wine, food, and thoughtful service
* Availability to work weekends and holidays

What We Offer

* A collaborative, hospitality-driven culture
* Opportunities for growth and professional development
* Competitive compensation and benefits
* The chance to be part of a team committed to excellence and authenticity

If you’re the kind of leader who believes great hospitality is built on intention, care, and attention to detail, we would love to meet you.