Join the Legacy of Francis Ford Coppola Winery and Delicato Family Wines as our next E-commerce and Outbound Sales Associate!

Do you love connecting with people, sharing great stories, and creating exceptional customer experiences over a world-class glass of wine? This could be your next great adventure! Seeking an enthusiastic, self-motivated, wine lover to join our DTC team in Geyserville, CA.

This is not your typical sales role — but an opportunity to build genuine and lasting relationships, sharing the unique stories and heritage crafted within each of our wines. This individual will not only serve as a personal “Wine Concierge” to our customers, but also as the voice and heart of our brand, creating memorable connections via outbound sales channels and tailored recommendations.

In This Role You Will:
•  Creatively drive direct-to-consumer sales through personalized outreach, email, and phone engagement programs
•  Support our vibrant DTC and Wine Family community
•  Collaborate closely with a passionate, creative team in a culture built on trust, innovation, and excellence — 101 years strong and thriving

We're Looking For Someone Who Is:
•  Outgoing and confident — not shy to pick up the phone or come up with creatively curated emails
•  Customer-focused with a warm, service-first approach — a true people person with outstanding communication skills and a passion for storytelling
•  Proactive, creative, and excited to drive sales through relationships, not transactions
•  A collaborative teammate who thrives in a positive, team-oriented culture
•  Self-motivated, organized, and ready to think big while staying hands-on
•  Brings 3+ years of DTC or outbound/telesales experience (wine industry experience strongly desired/preferred!)
•  Driven, resilient, and excited to grow within one of California’s most respected family-owned wineries

Essential Duties:
•  Performs outbound sales operations selling wine and merchandise to our customer database
•  Communicates and promotes winery events, experiences, wine family upgrade options and additional services and products
•  Updates internal customer databases with new information gathered during calls
•  Ensures that all procedures and policies are followed; works with manager to create new policies as needed
•  Responds quickly and accurately to customer inquiries via telephone and email
•  Suggests and maintains customer service best practices, based on customer interaction experience
•  Maintains a comfortable, friendly, and informative customer service environment via face-to-face, phone, and email communication, including other departments
•  Prioritizes and executes outbound sales calls to both potential and existing customers, to meet or exceed established sales and membership goals
•  Follows-up sales calls with personalized, detailed emails
•  Works closely with DTC E-commerce and Outbound Sales Manager to segment the customer database effectively for targeted sales campaigns
•  Occasionally participates in evening and weekend special events on property
•  Creates reports to determine appropriate contact lists
•  Maintains telesales daily, weekly & monthly reports
•  Maintains outbound sales promotional calendar
•  Promotes sales and wine club to customers and members through calls, personalized emails and texts to meet daily, monthly and annual sales goals
•  Works with manager to develop and execute outside sales promotions
•  Generates leads and manages relationship(s) with outside sales partners and vendors
•  Works closely with the DTC team to deliver excellent and proactive customer service that is high touch, elevated and friendly
•  Other duties may be assigned

Minimum Requirements:
•  High school diploma or GED equivalent
•  3 years Direct to Consumer sales experience and/or training; or equivalent combination of education and experience with a minimum of 1 year of telesales experience
•  Sales experience in the wine and spirits industry preferred
•  Must be 21 years of age
•  Flexible and a team player
•  Possesses a gift for closing sales

Location: Francis Ford Coppola Winery in Geyserville, CA — onsite 4 days/week, remote on Fridays!

Compensation: $19-$23/hour (DOE) plus generous monthly commission on sales, additional quarterly DTC bonus incentives, and the chance to grow your career in the wine industry.

Perks and Total Rewards: Exceptional work/life balance starting with three weeks of PTO in your first year, comprehensive benefits package including medical, dental, vision, 401(k) with company match, generous wine discounts, tuition reimbursement & so much more!