Summary

The Private Client & Hospitality Associate supports the continued growth of the Colgin Cellars and Jubilation by Colgin Cellars private client programs and contributes to on-site hospitality experiences. This new role follows a regular weekly cadence, with approximately three days dedicated to Private Client responsibilities and two days focused on delivering refined, high-touch hospitality experiences.

Essential Duties & Responsibilities

Private Client
•  Serve as a key point of contact for private clients, providing personalized service to new members and long-standing collectors.
•  Acknowledge referrals and ensure gratitude is expressed consistently to individuals who introduce new clients to Colgin.
•  Anticipate client needs by tracking key milestones, including anniversaries, first purchases, and other notable events.
•  Maintain accurate records in Offset, documenting introductions, preferences, and relevant interactions.
•  Provide support during Private Client offerings, assisting with access, allocation questions, and fulfillment details.
•  Coordinate post-purchase logistics with Operations to ensure precision and timeliness.
•  Coordinate shipments of wine and materials for events.
•  Organize and track charitable donation requests, maintaining complete and accurate records.
•  Support the management team with administrative activities and special projects as requested.

Hospitality
•  Deliver a polished, high-touch experience for guests visiting Colgin Cellars, reflecting the estate’s standards of professionalism, warmth, and discretion.
•  Conduct accurate and engaging vineyard walks and tastings, demonstrating a strong command of the estate’s history, viticulture, and winemaking philosophy.
•  Prepare tasting spaces and materials to established standards, including setup and breakdown.
•  Consistently represent the estate in a manner that reflects elegance, sophistication, and approachability.
•  Enter visit details, guest information, and follow-up notes in Offset with complete accuracy.
•  Assist with on-site event preparation, execution, and cleanup as needed.
•  Adhere to attire, brand presentation standards, and guest-facing professionalism at all times.
•  Support inventory accuracy related to hospitality activities.

Requirements

•  Ability to work flexibly and collaboratively between two departments.
•  3-5 years of experience in private client service or luxury hospitality.
•  Strong interest in fine wine with foundational wine knowledge; WSET Level 3 or equivalent preferred.
•  Experience working in high-touch client environments.
•  Ability to manage sensitive information with discretion and sound judgment.
•  Clear, professional written and email communication skills.
•  High attention to detail with consistent accuracy and follow-through.
•  Proficiency in Microsoft Excel and comfort working within CRM systems.
•  Strong organizational and time-management skills.
•  Availability to work weekends and maintain a consistent full-time schedule, with flexibility to support client and event needs.
•  Ability to lift and transport a case of wine.

Work Environment

This position operates across both office-based and front-of-house hospitality environments and requires periods of sitting and standing, as well as occasional lifting. The role follows a set weekly schedule that includes weekend day(s), with flexibility to support scheduled visits, events, and Private Client needs.

The Associate is expected to maintain a polished, professional demeanor and contribute to a positive, conscientious, and collaborative work environment. Consistent attention to discretion, accuracy, and presentation is required when representing Colgin Cellars and engaging with guests, clients, and internal teams.

Colgin makes a significant investment in employee well-being by covering Medical, Dental, Vision, and Life Insurance. Additionally, we offer a Health Savings Account with employer contributions as well as 401k with matching. Discretionary bonuses are determined on an annual basis.

Please submit your application by 12:00 pm on Friday, January 16th.