We have an exciting opportunity for a Wine Ambassador to join the MacRostie Winery DTC team! Reporting to the Senior Manager of Hospitality & Events, this role is responsible for providing best in class customer service while driving wine sales and wine club member acquisition. He/She will work closely with Tasting Room management to cultivate a positive and engaged team environment. This role will be a hybrid position that split shifts between two locations, MacRostie Winery in Healdsburg, CA and at Markham Vineyards in St. Helena, CA and is a part-time, non-exempt, hourly position, working Thursday, Friday, Saturday, & Sunday (7hr shifts) and the incumbent qualifies for our outstanding health care benefits, wine allowance and more!

Minimum Qualifications:

Hospitality, restaurant, retail, wine industry or teaching experience preferred
Retail tasting room sales and hospitality strongly preferred
Bachelor’s Degree, wine credential or Hospitality Certificate is preferred.
Knowledge of and passion for wine, food, luxury experiences and hospitality
Proficient in Microsoft Office including Outlook, Word, Excel
Previous point of sale system experience preferred; preference give to those with Wine Direct and Tock experience
Comprehensive understanding of Napa Valley as a grape growing and winemaking region: knowledge of other wineries, restaurants and historical sites.
Best in class customer relationship management
Ability to engage and draw people in; be a storyteller
Demonstrate a team-first culture, with priority on teamwork to deliver the best customer experience
Strong communication verbal/presentation
Strong multi-tasking skills
Self-starter and ability to work autonomously
Ability to walk/stand for long periods of time and the ability to lift up to 50lbs with or without reasonable accomodations
Must be able to provide U.S. Work Authorization without current or future sponsorship.

Key Responsibilities include but are not limited to:

Host seated wine tasting experiences and winery tours, including pre-setting tables with glassware/wine lists, manage the table, re-set table for new guests
Actively engage with guests and act as an ambassador to the winery and to the Sonoma County
Deliver exceptional customer service to drive sales, repeat visits and wine club sign-ups
Become fluent in our point of sale and table management systems
Execute opening, closing and ongoing duties assigned by the Tasting Room Managers
Learn, maintain and add knowledge of our winery history and current release wines on an ongoing basis
Provide follow-up emails and handwritten notes to customers
Work any winery special and private events as needed, including offsite tastings and industry events
Make safety a priority and champion a safety culture with the team
Contribute to and deliver on team culture and engagement plans
Assist management with all projects as directed, including but not limited to inventory, cleaning and light maintenance
Formed in 2008, Distinguished Vineyards represents a collection of iconic wineries from some of the world's most prestigious wine regions. Recognized as benchmarks for their regions, our domestic portfolio includes the highly acclaimed Argyle Winery in Oregon's Willamette Valley, MacRostie Winery and Vineyards in Sonoma, and Markham Vineyards in Napa Valley. Our core purpose is to enrich our world by championing sociability and helping people to live well. Ever evolving, while remaining true to our roots, Distinguished Vineyards offers an unparalleled work environment with opportunities for professional and personal growth that include:

Our Culture - We live by our leadership principles of doing the right thing, for the long term, being first with consumers to win customers, thinking beyond, innovate, and adapt, deciding fast and making it happen, and welcoming differences and standing for fairness.
Our Benefits - We have an amazing benefits package that includes 401K with matching, medical/dental/vision plan, PTO, community/employee engagement including wellness program, wine stipend, paid volunteering, and more!
Our Community - We at DVWP believe in giving back and being accountable when it comes to social responsibility. That is why we have committed to our employees and their families and partner with community organizations to continue to uphold these values.
By joining MacRostie Winery, you will be joining a team of diverse individuals, all passionate about wines, our employees, and our business and what they do! We aim to provide a fun and inclusive culture where everyone can be the best they can be and have a great time doing it. When applying for this opportunity, please complete an application and provide a complete resume. Distinguished Vineyards and it’s wine partnerships (MacRostie Winery, Markham Vineyards, and Argyle Winery) are an equal opportunity employer and encourages all to apply. All applications are kept confidential. Please visit our website to learn more about our culture: Distinguished Vineyards

Job Details:

MacRostie Winery, Healdsburg, CA & Markham Vineyards, Napa, CA
Part-time hourly non-exempt
$20-$22/hr