Estate Summary:
Continuum is a family-owned and operated, estate-based wine from Napa Valley. Working as an onsite ambassador and estate representative, this is a hospitality and Direct to Consumer position playing an integral role in a small and dynamic estate team.

Job Qualifications:
We are seeking a passionate, dependable, and self-motivated hospitality professional with sound knowledge of Napa Valley wine and, more generally, the world of fine wine.

Direct to Consumer:
•  Minimum 5 years of experience in Direct Sales and Hospitality
•  Directly interface with avid wine collectors and high net worth individuals
o Professional/positive demeanor
o Exceptional customer service skills
o Timely follow up
•  Excellent writing and computer skills (word processing, proficient in Excel, email)
•  Familiarity navigating DTC e-commerce platforms and reporting
•  Familiarity with email campaign software e.g. Vertical Response
•  Ability to navigate within HTML coding template
•  Familiarity with state shipping laws and ShipCompliant platform

Hospitality:
•  Experience in a luxury hospitality environment (fine dining or high-end winery).
•  Demonstrated passion and dedication to learning about the world of fine wine. Candidates with some formal wine education preferred.
•  An understanding of the requirements needed to provide a quality, high-touch experience:
•  Commitment to learning the estate aesthetic and preferred presentation.
•  Willingness to be flexible in a dynamic work environment.
•  Possess a team mentality with an ability to take the initiative and/or provide support for all hospitality needs.

Essential Duties and Responsibilities:

Direct to Consumer – 50%
•  Point of contact for DTC sales and inquiries
•  Pre-Release outreach (Spring and Fall)
•  Release coordination (Spring and Fall)
o Mailing List Cleanup/Prep
o Automatic Allocation Processing
o Order supplies
o Vendor Communication
o Sku Setup/Order Testing
o Email campaign coordination and testing
o Website
•  Sales Analysis and Reporting
•  Annual Budgeting
•  Compliance
•  Networking to drive business

Hospitality - 50%
•  Thorough understanding and ability to communicate the Continuum vision and story in a professional and engaging way.
•  Ensure that all tastings are set up well in advance of scheduled appointments. This includes:
o Decanting wine
o Food preparation
o Table settings/Menus
•  Coordinate with third-party purveyors and our in-house chef for tastings and events.
•  Assist with event execution as needed.
•  Make sure all hospitality areas are clean and suitable for guests.
•  Make sure all hospitality vehicles are in good condition for daily tours.
•  Assist in maintaining all fresh floral arrangements in the hospitality areas.
•  Follow up in a timely manner with guests post visit.

Physical Qualifications
•  Able to travel by car and operate hospitality vehicles.
•  Able to sit at and operate a computer.
•  Able to lift standard hospitality supplies (including but not limited to 9L cases of wine).
•  Able to walk in vineyards and other uneven surfaces. Able to work in a kitchen with cooking tools.

Other Qualifications (Includes licenses, certificates, age, etc.)
•  Valid California driver’s license and be insurable by the company.
•  Willing to work 5 days per week (Tuesday through Saturday) and additional time as required
•  Must be 21 years of age

The above information is representative of the work performed in this position, however it is not all-inclusive. The omission of a specific duty or responsibility does not exclude it from the position if the work is similar or related to the essential duties and responsibilities.