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Wine Club Manager & Customer Service

Cultivar

San Francisco, CA

Job Description:

We go over and above to give great service and since we are a small company we know our club members. We are looking for a team member who can join our team and continue these great relationships, build on them and expand our club memberships.

Responsibilities
•  Develop and execute strategic business plan to drive sales and profits of the Wine Club, thru Cultivar San Francisco, Cultivar Ghirardelli Square, Email, Texting, web and Digital channels. (Works with team to implement)
•  Leads hospitality initiatives, trains and inspires staff, and influences on-site marketing to drive significant growth in Club Membership.
•  Retains and increases lifetime value of existing club members through engagement, consistent follow-up, and outstanding customer service.
•  Works with marketing to create Member specific e-mails, Member events, marketing materials, and exclusive packages that drive revenue, acquisition, and retention.
•  Uses data insights, in person on site experience, and feedback to develop strategic Club offerings that drive increased Membership.
•  Reports weekly progress and business growth using relevant metrics and adapts strategy to enhance future growth.
•  Teaches staff at our locations - Cultivar San Francisco and Cultivar Ghirardelli to deliver exceptional customer service to retain customers, drive additional sales, and loyalty.
•  Manages flawless execution of Wine Club shipments and other recurring shipments.
•  Provides forecast for future Wine Club shipments, works with team to plan next shipment and what wines to put in club shipments.
•  Owns shipment orders, billing, and information collection from Members.
•  Works with team to address any compliance issues for shipments.
•  Responsible for all E-commerce, Print and Web content to ensure Club offering is updated and communicated effectively.
•  Continuously strategize and develop best in class Club Member benefits and offerings.
•  Is willing and able to host both in person and virtual wine tastings for Club members as required by the business.
•  Must be able to handle cases of wine (lift 25 lbs) and set up for wine club events, check people in, welcome members and their guests. Come up with ways to convert friends of members to club members.
•  This is full time job, on site in San Francisco.

Learn more about us at Cultivarwine.com. We looking forward to adding you to our team!

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Please be sure to include your resume. Thank you!

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Additional Information:

Job Posted:
Wednesday, October 2nd
Type of Work:
Full Time
Job Level:
Associate
Compensation:
$‌25.OO ‍−‌ $36.OO plus commissions