Wine Club Processing and Management

•  Complete annual club budget. Forecast wines, club growth, shipping costs and revenue, summit upgrades, expenses, decline rates.
•  Set-up batches, process wine clubs and resolve declines
•  Plan all aspects of wine club events and partner with Tasting Room team to execute.
•  Ensure wine club shipment wine is distributed to all fulfillment locations prior to club run.
•  Create quarterly newsletter content and oversee printing and distribution to fulfillment house.
•  Print wine club applications and ensure Tasting Room has adequate supply of forms.
•  Handle all ongoing customer maintenance including adding/updating member information, modifying account status, notating customer interactions, emailing members, correcting credit information, etc. Keep database clean and up-to-date.
•  Monitor key performance indicators and implement remedies to ensure goals are met.
•  Respond to all charge back notices from credit card companies.
•  Maintain special handling list and process all special handling orders.
•  Segment orders by fulfillment method, process orders in ShipCompliant, pick/pack 3rd party and in-house shipping orders.
•  Send order forms via email and postal mail for Winery shipments. Manually enter all custom Vintner Select shipment orders and pack all Winery pick up orders.
•  Approve all Wine Club related expenses

Direct-to-Consumer (DTC) Sales

•  Handle all inbound customer calls and emails related to DTC sales and account maintenance. Respond to all phone calls and emails promptly and professionally.
•  Process all e-commerce sales in a timely manner. Resolve compliance issues.
•  Execute outbound telesales calling campaigns when required.
•  Negotiated and manage 3rd party marketing company relationships (e.g., E-
•  winery etc.) to ensure efficient processes are in-place to sell and ship wine legally and delight King Estate customers.
•  Work with Hospitality team to plan and execute all promotional campaigns.
•  Sell wine at on and off-premise events when required.

Shipping & Fulfillment

•  Negotiate contracts with fulfillment houses and common carriers.
•  Manage and improve DTC shipping process including auditing/correcting ship orders, updating rates in e-commerce and POS, training staff, monitoring/resolving backorders and handling returns. Ensure all in-house shipping is completed in a timely manner.
•  Ensure Wine Club & DTC wines are available at fulfillment locations 15-days in advance of new release. Monitor inventory levels and refresh as necessary.
•  Review available “cold ship” options and establish summer shipping programs.
•  Setup new SKUs with the fulfillment house and ShipCompliant.
•  Ensure the tracking numbers for all in-house shipments are entered into ShipCompliant at month-end.
•  Approve all Shipping related expenses

Compliance

•  Work with compliance vendor to ensure that our shipping permits are current.
•  Review cost/benefits of procuring permits for new states as they become available and make a recommendation to pursue or not pursue.
•  Implement and keep our 3-tier system current & including new label registrations.
•  Resolve orders that do not meet current compliance regulations.
•  Maintain the accuracy and completeness of ShipCompliant including SKUs, permits, tax rates and COLAs.
•  Approve all Compliance related expenses

Web Site Maintenance

•  Add new products and deactivate older vintages.
•  Keep the wine club pages up to date with changes in shipments, club structure and benefits.
•  Add new tasting room staff to the salesperson database.
•  Keep the events pages up to date.
•  Approve all Web Site and E-commerce related expenses