Company Overview
Trefethen Family Vineyards is a family-owned estate vineyard and winery in the Oak Knoll District of Napa Valley. For over fifty years, we have been crafting distinguished estate grown wines that express the unique spirit of our land, vines, and people. Our core values include family, respect, sustainability, authenticity, learning and joy! With loyal customers around the country and the world, and a dedicated team of employees handling every aspect of the operation, from the soil to the table, our business is thriving.

Reservationist

Trefethen Family Vineyards is looking to fill a customer service position on our enthusiastic
hospitality team. Often the first interaction that customers have with Trefethen, our Reservationists play a critical role in setting the tone for future visits and delivering a warm and welcoming guest experience. The Reservationists handle incoming phone calls and emails, book future reservations and assist with managing guest flow and tasting room capacity.


Essential Functions
•  Answer incoming phone calls and emails with warmth and enthusiasm, and book individual and group reservations for future visits
•  Effectively communicate our brand and sell our tasting experiences, wines, membership options and events to existing and prospective customers
•  Work closely with the Hospitality and Sales Operations teams to ensure a positive customer experience
•  Occasionally assist with direct sales and wine club administration responsibilities including accurate data entry in Commerce7, member outreach, tracking and fulfillment of shipments, credit card updates, and general problem solving
•  Occasionally support the Visitor Center Estate Concierge team in greeting and checking guests in and answering phones
•  Local outreach for future business referrals
•  Support occasional on and off-site events
•  Other duties as assigned

Job Requirements
•  Experience in customer service, preferably in the wine industry
•  Effective and courteous written and verbal communication skills with diverse client groups
•  Proficient computer skills, including e-mail, customer databases, Google, Word, and Excel
•  Experience with winery POS systems and CellarPass preferred
•  Enjoy working in a team environment and collaboratively across department
•  Ability to handle frequently changing priorities with enthusiasm, positive attitude, and a calm demeanor
•  Knowledge of wine and a passion to continue learning
•  Professional appearance and demeanor - business casual dress code
•  Work schedule to include weekend days
•  A strong work ethic and a desire to have fun


Working Conditions
Work is performed within a general office environment, with standard office equipment available.
The nature of this position ranges from back-office desk-based telephone time to front desk in-person service with frequent standing and walking.

Physical Requirements
•  Operate a desktop computer using keyboard and mouse, employing repetitive arm and wrist motions.
•  Manual dexterity sufficient to reach/handle items and work with the fingers.
•  Specific vision abilities require close and distance vision.
•  Sit for long periods of time.
•  Occasionally lift and/or move objects weighing up to 46 pounds.
•  Occasionally bend, stoop, reach, kneel, crouch, or climb stairs

Pay Transparency Disclosure: The base pay scale offered for this position is $21.00-$23.00/hour. This salary range represents what we reasonably expect to pay for this position. However, the actual pay rate will depend upon job-related factors such as overall qualifications, skills, experience, education, etc. The Company reserves the right to modify the range at any time.