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Mayacamas Vineyards seeks full time employee

Mayacamas Vineyards

Napa, CA

Job Description:

Job Description:
Mayacamas Vineyards is one of the original iconic Napa Valley wineries. We are looking for team members to maintain our elevated guest experiences, providing high-touch, luxury customer service standards that have become the benchmark for collectable Napa Valley wines.

Position Summary:
We are in search of a professional that embodies an innate desire to provide genuine hospitality to our guests and drive sales. This position will require hosting tastings/tours, seated tastings both walk-in, by reservation as well as private groups. This candidate will be expected to work at both the downtown tasting room as well as at the estate atop Mt. Veeder.

Position Responsibilities:
•  Provide a unique and engaging experience for guests that genuinely encourages brand loyalty, wine sales and membership signups
•  Thoughtfully connect with guests on the rich history, property and winemaking style
•  Facilitate and administer all tasting experiences for walk-in, by appointment and large group clientele
•  Open and pour wine in accordance with Responsible Beverage Service Guidelines
•  Accurately and consistently process all sales transactions via POS system including shipping orders, membership transactions and retail merchandise
•  Thoroughly perform and complete opening and closing responsibilities per established protocol
•  Assist with inbound and outbound guest correspondence: phone calls, voicemail, email
and booking reservations
•  Assist in maintaining the luxury appearance of the tasting salons

•  Must be available to work weekends, holidays and overtime when required
•  2+ years tasting room and/or winery experience preferred
•  Experience in a luxury retail setting preferred
•  CMS Introductory, Certified and/or WSET preferred
•  Carry a natural desire and pleasure toward delivering a high level of hospitality
•  Impeccable communication skills (written and oral)
•  Enthusiastic team focused mindset
•  Technical proficiency with point of sales and reservations software
•  A fundamental knowledge of the world of wine, with a focus on Napa Valley
•  Able to work in a collaborative team environment with a selfless commitment to the customer
•  Self-starter with an ability to anticipate and pro-actively accomplish tasks
•  Ability to lift 50 lbs. required
•  Willingness and ability to stand on hard surfaces for extended periods of time.
•  Disposition to learn and be coached

•  This is a full time hourly paid position with the opportunity to earn membership incentive. This also includes 401K and health benefits.

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Additional Information:

Job Posted:
Monday, July 8th
Type of Work:
Full Time
Job Level:
$‌21.OO ‍−‌ $25.OO Based on Experience