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Tasting Lounge. Hospitality Lead

Ernest Vineyards

Healdsburg, CA

Job Description:

Ernest Vineyards, an independent winery based in western Sonoma County, is seeking an enthusiastic new addition to our small-but-mighty team at our Tasting Lounge on the Healdsburg Plaza.

At Ernest - Hospitality is at the core of everything we do. We are deeply dedicated to building relationships and furthering connection with everyone that we encounter. From our Ernest team to our vineyard partners to our guests that visit the Tasting Lounge and our Club Members who know us well, we endeavor to surprise and delight at every moment.

We give everyone on our team the opportunity to create, progress, and lead with the absolute best in cutting edge tools, technology, training, and education. We thrive in a responsible environment, where everyone is united by the ambition to share the beauty of our region, to shepherd the purest expression of the grape, the terroir, and the vintage, and to preserve the planet.

On our team, we each bring different viewpoints, cultures, backgrounds, and experiences, and we are united by our mission to work as one working by these principles:
•  Smart: We possess the intellect needed to innovate and execute
•  Spirited: We have boundless energy and passion for our work and life
•  Confident: We bring a can-do attitude to get the job done
•  Open-Minded: We are open to alternative approaches and types of people
•  Fun: We laugh and learn together

About the role: Our tasting room lead is responsible for building and maintaining strong relationships with our customers while promoting the sale of our wines and wine club.
1. Provide an educational, fun, and positive tasting experience for all our guests, mailing list, and wine club members.
2. Be an enthusiastic ambassador of Ernest Vineyards.
3. Look for every opportunity to surprise and delight guests before, during, and after their visit.
4. Share our wines in a knowledgeable and friendly manner and recommend Wine Club membership to all guests.
5. Build relationships with wine club and mailing list members and correspond with them personally on a regular basis.
6. Mentor the Tasting Lounge Team to deliver excellent and proactive Hospitality, that is high-touch, elevated, and friendly.
7. Maintain the appearance and cleanliness of all areas of the Tasting Lounge and Parklet, while performing additional assigned tasks.
8. Coordinate and lead group tastings.
9. Have a passion for wine and deliver exceptional Hospitality to all guests in person and via every other style of interaction.
10. Participate in offsite pouring, events and team meetings.
*Other duties may be assigned.

About you:
1. Outstanding Hospitality and customer service skills.
2. Oral and written communications skills.
3. Computer literacy – knowledge of Figure, and Tock software is a plus!
4. Unpretentious and professional demeanor and appearance.
5. Sales aptitude and understanding of all components of sales.
6. Must be at least 21 years of age.
7. Must have a flexible schedule – weekends and holidays are required
8. Ability to work as part of a team
9. Ability to work independently without supervision
10. Ability to stand for long periods of time and lift up to 50lbs.
11. A love of wine, people and hospitality is a must!

About Ernest Vineyards
•  Launched in 2012, Ernest Vineyards produces about 7K cases annually. Garnering high praise from global wine critics, we focus on cool-climate sites that deliver wines of restraint and subtlety.
•  We prize proactive communication, teamwork across all positions, flexibility, and innovation in getting our daily business needs accomplished. We laugh. We learn. If this environment sounds like how you already live your life, our company may be a good fit for you. Local candidates only.
•  Ernest Vineyards is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, religion, veteran or disability status.

Job Type: Full-time
•  401(k)
•  Dental insurance
•  Health insurance
•  Vision insurance
•  Paid time off
•  Wine Allocation
•  Employee discount
•  Regular tastings and offsite activities to further educational opportunities, formal and informal

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Additional Information:

Job Posted:
Monday, July 8th
Type of Work:
Full Time
Job Level:
$‌2‌2.OO ‍−‌ $2‌8‍.OO