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Retail Service Support Worker

Rombauer Vineyards

Saint Helena, CA

Job Description:

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This position is located at Rombauer Vineyards

As a full-time Retail Service Support Worker at Rombauer you will assist your teammates with the smooth running of the Retail Sales Room. You will be a primary Customer Service representative at Rombauer Vineyards ensuring a dedication to the highest quality of customer satisfaction delivered with a sense of graciousness, pride, fun, and company spirit. They ensure excellent customer service by providing a clean, efficient and organized workspace. They also provide a positive product image to all visitors. May assist with hospitality special events as needed.


Hiring Range Posted: $19.00 / hr - $25.00 / hr + Tips

Perks & Benefits:

•  This position includes a competitive benefits package.
•  Winery - Please click here to view our full list of benefits or click here to watch our video.

What You Will Do:

Supports tasting and tour areas with glassware, waste removal, wine tasting tools and literature.
Assists with preparing the Retail Sales Room for guests. Ensures the proper opening and closing procedures of the Sales Room and Winery are carried out in a thorough manner following the checklist provided by management.
Maintains stocked wine and water refrigerators and retail space throughout the shift. Assist guests in the tasting room with retail purchases.
Warehouse/Inventory - Maintains orderly warehouse space including breakroom. Keeps wine and merchandise stocked in tasting room. Creates wine and merchandise displays in the tasting room. Accurately samples out wine for pours, donations, and breakage.
Supplies- Assists in supply monitoring and inventory. Notifies manager of low stock items. Restocks supplies where needed in the tasting room, bathrooms, warehouse and breakroom.
Patio Space- Ensures patio and parking lot are free of all trash. Blow off patio and wash as needed. Wash cushions and umbrellas as instructed by manager. Clean metal and wooden tables with appropriate cleaning supplies. Assist in displays including flowers, and seasonal displays.
Assist Hospitality Assisitants with greeting and checking-in all visitors. Including both walk up customers, and those with a reservation

What You Will Need:

High school diploma or State-issued equivalency certificate.
Skilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos.
Skilled in writing simple correspondence.
Skilled in adding, subtracting, multiplying and dividing using whole numbers.
Skilled in carrying-out simple instructions furnished in written, oral, or diagram form.
Required to be at least 21 years of age or older.
Required to work holidays, evenings and weekend's (Saturday or Sunday) at various hours (from 10 am to 6 pm).
Lift and move up to 50 lbs.
Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.

What Will Set You Apart:

Associates degree; OR High school diploma or State-issued equivalency certificate plus 2 years of hospitality or customer service experience reflecting increasing levels of responsibility.
Experience in wine industry.

Gallo does not sponsor for employment based visas for this position now or in the future.

This position will be based in the location(s) specified in the job posting and requires working on-site with no telecommuting option. You will be expected to live within a commutable distance.

To view a full job description, please click here.

Anticipated close date: July 24, 2024

Requisition ID: 104572



Gallo's policy is to afford equal employment opportunity to all applicants and employees and not to discriminate on the basis of race, traits historically associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, sexual orientation (actual or perceived), transgender status, sex stereotyping, pregnancy, childbirth or related medical conditions, reproductive health decision making, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law. Nor will Gallo discriminate based on a perception that an individual has any of the foregoing characteristics or is associated with a person who has, or is perceived to have, any of those characteristics.

Gallo will comply with state and local laws prohibit discrimination for lawful out-of-work behavior, such as off-duty use of cannabis away from the workplace (subject to federal and state law exceptions), the existence of non-psychoactive cannabis metabolites in hair, blood, urine, or other bodily fluids as determined by a drug screening test (subject to federal and state law exceptions).

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at 209.341.7000.

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Additional Information:

Job Posted:
Saturday, July 6th
Type of Work:
Full Time
Job Level:
Reference No: