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FT Tasting Room Representative - BR Cohn

Vintage Wine Estates

Glen Ellen, CA

Job Description:

ABOUT VWE

Vintage Wine Estates is a family of wineries and wines whose singular focus is producing the finest quality wines and incredible customer experiences. With wineries throughout Napa, Sonoma, California’s Central Coast, Oregon and Washington State, we welcome you to our storied properties. And we cordially invite you to experience our wines, wherever you are, to enjoy with family and friends.

We offer a competitive hourly rate PLUS tips & commission coupled with a generous employee discount. Read more about the role and apply today!

POSITION SUMMARY:

This position supports the daily operation of the Tasting Room and demonstrates in-depth knowledge of our products and programs. Works as a member of the team providing guests with positive, memorable experiences and the highest level of customer service while working with clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Greet all visitors and pour wines for tasting

Maintain a professional and courteous demeanor at all times

Create a memorable experience for guests

Sell wine and wine club memberships based on monthly goal

Correctly relay the family, winery, and the winery's history

Able to conduct tours and tastings at all levels, including leading tours up to 30 guests and conducting seated wine tastings

Describe wines and winery history; answer visitors’ questions about wines

Provide general tourist information

Handle routine sales transactions that include operating the register and accounting of daily sales

Assist with display and stocking of retail items and wines

Assist in maintaining the cleanliness of facilities

Assist with special events as needed

Represent winery at outside functions as needed

Acquire and maintain thorough knowledge of winery and its wines

Understand and properly process winery specific order requests

Perform other duties as assigned by Manager

REQUIRED SKILLS:

Excellent verbal communication skills

Excellent presentation skills

Strong organizational, problem-solving, and analytical skills

Ability to manage priorities and workflow

Proficient on the computer (familiar with POS systems, Microsoft Office)

Excellent customer service skills

Demonstrated ability to calculate figures and amounts such as discounts and percentages

Ability to understand and follow written and verbal instructions

QUALIFICATIONS:

Wine related experience helpful and knowledge of wines and wine production

TIPS and CA Food Handler Certifications preferred, but not required

Professional appearance and demeanor

Commitment to excellence and high standards

Evidence of superior sales performance preferred

Must share company values: integrity, respect, value creation, compliance, customer focus

Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm

PHYSICAL/MENTAL REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position

Must be at least 21 years of age

Must be able to bend, squat, climb, push, stoop and crouch repeatedly

Must be able to stand and walk for extended periods as required by job duties

Must be able to lift up to 40lbs on a regular basis

Coordinate multiple tasks simultaneously

SCHEDULE REQUIREMENTS:

Must be able to work nights, weekends and holidays

COMPENSATION:

Competitive hourly rate and tips

Individual commission on wine club sign-ups and achieving sales goals

SALARY RANGE: $18 - 23/Hour DOE

Our salary ranges are determined by role, level, and location within the US. Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's job-related skills, experience, relevant education or training, internal equity and alignment with market data.

Vintage Wine Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, marital or veteran status, or any other legally protected status.

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Additional Information:

Job Posted:
Friday, May 24th
Type of Work:
Full Time
Job Level:
Associate
Compensation:
$18.OO ‍−‌ $23.OO DOE