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Job Description:

This position seeks a dedicated Wine Club Supervisor possessing a proven track record in managing and enhancing the member experience. The ideal candidate will excel in overseeing daily operations, including the responsibility of opening and closing the Tasting Room department twice a week. Additionally, they will serve as the front-of-house wine club staff member, adept at addressing in-person guest inquiries and fulfilling the needs of Wine Club members. Collaboration with the Wine Club Manager is key to achieving organizational objectives and ensuring smooth operations. Strong organizational and communication skills are essential for fostering enduring relationships with members. The ideal candidate is committed to utilizing their expertise to drive the overall success and expansion of the wine club.

Key Job Responsibilities:
•  Lead and supervise a team of wine club associates, providing guidance, training, and support under the direction of the Wine Club Manager.
•  Conduct regular team meetings with the Wine Club Manager to communicate goals, share updates, and address any challenges.
•  Collaborate with the Wine Club Manager to oversee the membership program, focusing on acquisition, retention, and engagement strategies.
•  Regularly communicate with wine club members, providing updates, exclusive offers, and personalized recommendations.
•  Work closely with the Wine Club Manager to plan and execute special events, ensuring seamless logistics, invitations, and promotional materials.
•  Works with the Wine Club Manager to develop and implement promotions and marketing materials in collaboration with the marketing team.
•  Analyze sales data and member feedback with the Wine Club Manager to enhance the wine club offering.
•  Contribute to the development of monthly departmental reports for the online store, shipping, and cancellation records.
•  Perform phone sales of wine and wine club memberships, including upgrading member shipments.
•  Open and close the Tasting Room two days a week or as needed.
•  Act at the 1st point of contact with Wine Club Members when in person requests or needs arise in the Tasting Room.
•  Collaborate with the Tasting Room Manager to increase Wine Club sales in the Tasting Room and consistently keeping Wine Club members happy.
•  Ensure exemplary customer service for wine club members, addressing inquiries, resolving issues, and maintaining a positive member experience. Consult with the Wine
Club Manager for guidance on complex matters.
•  Work closely with the tasting room, hotel, restaurant, and special events teams to ensure member satisfaction is consistently maintained at elevated levels.

Job Related Expectations:
•  Understand Ponte values, service standards, and wine club procedures.
•  Ensure guest and associate safety.
•  Provide responsive and courteous service to guests.
•  Answer the main Ponte telephone line and respond to wine club emails.
•  Complete daily wine club tasks accurately and enter wine club applications and forms with attention to detail.
•  Assist the Wine Club Manager with managing wine inventory of low stock shipment wines and organize pickups.
•  Supervises and provides support in Reserve Room and Tasting Room regarding Wine Club related issues when necessary.
•  Manage and provide backup for Wine Club, Online Store and Shipping Coordinators as directed by the Wine Club Manager.
•  Assist in organizing wine club events and attend monthly meetings.
•  Meet individual and departmental sales goals and budgets as guided by the Wine Club Manager.

Knowledge, Skills, and Abilities:
•  Must be 21 and over.
•  Treat associates and guests respectfully.
•  Exhibit integrity.
•  Proficient in using a Desktop Computer, Microsoft Office, and Wine Direct software.
•  Knowledge of business communication, including letter, memorandum, minutes, and report formats.
•  Excellent customer service skills.
•  Typing speed of at least 45 wpm.
•  Remain calm in stressful situations.
•  Confident decision-maker.
•  Ability to multitask in a busy office.
•  Resolve recurring problems.
•  Work effectively in a team environment.

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Additional Information:

Job Posted:
Tuesday, April 23rd
Type of Work:
Full Time
Job Level: