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The Seasonal Part-Time Retail Service Support Worker will support Rombauer Vineyards with assisting their teammates with the smooth running of the Retail Sales Room. They are a primary Customer Service representative at Rombauer Vineyards ensuring a dedication to the highest quality of customer satisfaction delivered with a sense of graciousness, pride, fun, and company spirit. They ensure excellent customer service by providing a clean, efficient and organized workspace. They also provide a positive product image to all visitors. May assist with hospitality special events as needed.

Anticipated Start Date - Middle of May to the beginning of June 2024

Compensation:

Hiring Range Posted: $18.00 / hr - $18.00 / hr

+ Tips

What You Will Do:

Retail Sales Support (90%)

Supports tasting and tour areas with glassware, waste removal, wine tasting tools and literature.
Assists with preparing the Retail Sales Room for guests. Ensures the proper opening and closing procedures of the Sales Room and Winery are carried out in a thorough manner following the checklist provided by management.
Maintains stocked wine and water refrigerators and retail space throughout the shift. Assist guests in the tasting room with retail purchases.
Keeps workspace including warehouse, staff bathrooms and breakroom clean.
Regularly checks guest bathrooms multiple times per shift. Cleaning and restocking all bathrooms as needed.
Warehouse/Inventory- Maintains orderly warehouse space including breakroom. Keeps wine and merchandise stocked in tasting room. Creates wine and merchandise displays in the tasting room. Accurately samples out wine for pours, donations, and breakage.
Supplies- Assists in supply monitoring and inventory. Notifies manager of low stock items. Restocks supplies where needed in the tasting room, bathrooms, warehouse and breakroom.
Patio Space- Ensures patio and parking lot are free of all trash. Blow off patio and wash as needed. Wash cushions and umbrellas as instructed by manager. Clean metal and wooden tables with appropriate cleaning supplies. Assist in displays including flowers, and seasonal displays.
Urgently report any facility issues to management.
Empty, load and dump all trash and recycling from all indoor and outdoor receptacles.
Support tasting experiences with restocking ice bin, ice buckets, dump buckets, other service elements.
Ensures that the correct wines are packaged, and the appropriate POS materials are included with all transactions.

Assist Hospitality Assistants with greeting and checking-in all visitors. Including both walk up customers, and those with a reservation (10%)

Accurately tracks reservations and customer information.
Pour guests an opening splash when appropriate.
Ensures guests understand property layout and experience.
Provides guests with anything that they will need for experience. Including but not limited to menus, pricelists, water, birthday gift, special occasion sign, chairs, pens, club forms, blankets, heaters etc....
Provides general tourist information.
POS duties- Takes orders, schedules reservations, responds to general inquiries and performs daily sales using the POS system.
Multi-tasks while remaining focused on providing excellent customer service.
Reports positive and negative guest feedback to Managers.
Occasionally performs data entry in support of wine club or web sales.
Anticipates guest needs.

Essential Functions Standard

Exhibits Intrapreneurship and Ownership behaviors:
Intrapreneurship is entrepreneurship in an established company: behaviors that include thinking boldly, taking appropriate risks, learning from mistakes, showing initiative, and encouraging and reinforcing innovation.
Ownership refers to behaviors that include setting high expectations, driving candid discussion, and holding self and others accountable.

What You Will Need:

High school diploma or State-issued equivalency certificate.
Skilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos.
Skilled in writing simple correspondence.
Skilled in adding, subtracting, multiplying and dividing using whole numbers.
Skilled in carrying-out simple instructions furnished in written, oral, or diagram form.
Required to be at least 21 years of age or older.
Required to work holidays, evenings and weekend's (Saturday or Sunday) at various hours (from 10 am to 6 pm).
Lift and move up to 50 lbs.
Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.

What Will Set You Apart:

Associates degree; OR High school diploma or State-issued equivalency certificate plus 2 years of hospitality or customer service experience reflecting increasing levels of responsibility.
Experience in wine industry.
Experience in Point of Sale (POS) systems.
Skilled in the use of MS Outlook and MS Excel at a basic level.
Excellent communication, customer service and organizational skills, especially attention to detail.
Experience writing routine reports and correspondence.
Skilled in conflict resolution.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is fr...