Position Overview:
Lecavalier Cellars is seeking enthusiastic tasting room servers to join our new Tasting Room in Newcastle. The ideal candidates will ensure a dedication to the highest quality of customer satisfaction delivered with a sense of graciousness, pride, fun, and company spirit.

As a dedicated Ambassador you will greet all visitors and pour wine for tasting, while describing wines, winemaking techniques, winery history, and providing general tourist information ensuring a wonderful wine tasting experience.

Under general supervision, you’ll work as part of a team to support tasting room operations in a manner that achieves the established financial goals, ensures a rich consumer experience, builds consumer loyalty and reflects the brand essence.

What You Will Do:
Perform Tasting (85%)
- Perform Wine Educator tastings.
- Prepares the tasting room for daily opening and closing.
- Describes wines, winemaking techniques, and winery history; answers visitor’s questions about wines.
- Conduct an entertaining and informative wine tasting for all guests using educational tools, storytelling and accurate facts.
- Handles routine purchasing transactions (includes operating cash register and accounting of daily sales).
- Assists and supports hospitality special events.
- Participates in maintaining inventory and assists with counts, and audits.
- Understands and effectively communicates the Brand message.
- Processes orders and wine shipping orders in compliance with federal and state regulations.
- Accurate entry of wine club signups while following confidentiality procedures.
- Proficient use of point of sale system (Commerce 7).
- Conduct experiences at a high level both indoors, outdoors, in varying elements and throughout the day.

Support Back of House Operations (15%)
- Maintains orderly warehouse space including breakroom. Keeps wine and merchandise stocked in tasting room. Creates wine and merchandise displays in the tasting room.
- Accurately samples out wine for pours, donations, and breakage.
- Restocks supplies in the tasting room, bathrooms, warehouse and breakroom.
- Maintain cleanliness of all tasting room spaces: indoors, outside, breakrooms, bathrooms and back of house. Support back of house cleaning with glass washing/polishing, trash/recycle
- Maintain cleanliness of all other spaces: Patio and parking lot is free of all trash. Patio and patio tables are cleaned as needed.
- Assist in table or event displays including flowers, and seasonal displays.

What You Will Need:
- High school diploma or State-issued equivalency certificate plus 2 years of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, marketing, or teaching and educating others experience.
- Required to lift and move product weighing up to 50 pounds.
- Required to work weekends and a flexible schedule as needed.
- Knowledge of basic computer operation.
- Required to engage in frequent walking and standing.
- Required to multi-task with focus on detail and switch gears quickly.
- Experienced in reading and comprehending simple instructions, correspondence, and memos.
- Experienced in writing simple correspondence and procedures.
- Experienced in conflict resolution.
- Skilled in adding, subtracting, multiplying and dividing in all units of measure, using whole numbers, common fractions, and decimals.
- Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
- Required to be 21 years or older.

What Will Set You Apart:
- 2-3 years of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, direct to consumer marketing, or wine education experience.
- Knowledge of wine and wine production.
- Knowledge of federal and state legal compliance related to tasting room operations.

Compensation and Other Notes:
- Hiring Range Posted: $17.50 / hr - $20.50 / hr + Tips + Incentives!
- Full-Time and Part-time available

Join us in shaping the future of our exciting new winery venture. If you're driven with a love for wine and a knack for sales, we'd love to hear from you.