D A R I O U S H

Position Opening: Reception/Host Team

Company Overview:
Darioush was founded with the mission of graciously sharing uncommon perspectives of the world in an extraordinary way. Our purpose is two-fold: to produce world-class, distinctive wines from our elite Napa Valley vineyards and craft engaging hospitality experiences that define modern luxury.

The Darioush experience is rooted in a strong culture of people. Human relationships are the foundation of the winery and are at the heart of all we do and believe. Proprietor Darioush and Shahpar Khaledi’s philosophy is the simple truth that every member of the winery is a part of the family, and each guest or partner is no more important than the next. Though simple on the surface, this belief has deep implications for the experience of Darioush, and in many ways is the most important and brand defining.

Position Objective:

Our reception team plays an instrumental role in representing Darioush’s philosophy and hospitality by welcoming guests and members with a charismatic smile making a wonderful first impression. This individual is an important liaison responsible for initiating the service for our hospitality success.

Essential Duties & Responsibilities:

•  Embody our culture of hospitality when interacting with our guests and deliver the Darioush Experience.

•  Demonstrate exemplary verbal communication and body language.

•  A Reception/Host is a liaison between the Hospitality Managers, Guest Services, Stewards, Culinary, and Concierge team members instrumental in the success of our operations.

•  Responsible for connecting with guests ahead of arrival and acquiring all specific details for all teams to best prepare for visits while memorializing these clearly and succinctly in our platforms.

•  Review expected guests and be familiar with all notes to create an immediate and thoughtful reception.

•  Collecting, recording, and updating all specific details during the reception is key to the success of this and future visits.

•  Promote hospitality experiences and the Darioush story to guests who arrive with or without advanced reservation.

•  Assist in the delivery of service to the guest as needed or directed.

•  Provide informed and curated recommendations for patrons and guests.

•  Provide high-level administrative support to the concierge and guest service teams.

•  Ensuring our Visitor Center and grounds are immaculate in preparation for receiving guests and reporting any areas of opportunity in a timely manner.

•  Work collaboratively with all members of the operation.

•  Stay up to date and educated on the Darioush wine portfolio, culinary and guest experiences, and maintain an intimate awareness of our daily hospitality activity.

•  Adjust based on social cues and/or communication to accommodate our guest.

•  Maintain a neat and organized workspace.

•  Be aware of and adhere to all standards and requirements as outlined in our Member Handbook.

Qualifications + Requirements:

•  The ideal team member will know and be practiced in the culture of topflight customer service.

•  A minimum of 1 year of luxury hospitality experience preferred.

•  Proficient in Microsoft Excel, Word, and Outlook.

•  Position involves prolonged periods of standing to fulfill job responsibilities.

•  Expected to demonstrate the ability to lift objects weighing up to 50 lbs. Safely.

•  Strong work ethic, comfort with public speaking, and being a consummate team player with genuine enthusiasm to share your passion for wine and hospitality is paramount.

•  Ability to multitask and remain calm in stressful situations while assisting guests on property.

•  Position Requires to maintain a flexible schedule to be present based on business levels.

•  This position requires team members to work weekends, holidays, and some overtime.

Growth Opportunity:

Darioush is a dynamic winery that has experienced continuous growth since inception in 1997. Our continual evolution requires ever more experienced and capable team members. At Darioush, we are stewards of careers. Each member is hired with long-term retention and growth within the company in mind.