Who We Are:
Located in the world-renowned Dundee Hills of the Willamette Valley, we are in perpetual growth mode, selling multiple brands at multiple price points under the Stoller Wine Group umbrella. Our portfolio includes Stoller Family Estate, Chehalem, History, Chemistry, and Canned Oregon. Our estate vineyards are LIVE Certified (Low Input Viticulture and Enology), Salmon Safe, and B Corp certified. Additionally, Stoller Family Estate was the first LEED® Gold certified winery in the world. Our successful growth stems from a highly selective employment process that effectively matches individual and organizational values, coupled with an entrepreneurial environment that promotes creativity, constant improvement, and excellence in every aspect of our corporate lives.

Who You Are:
You are a passionate and knowledgeable Wine Lead Associate. As a vital team member, you will be key in driving wine sales and increasing membership in our exclusive wine club. Your expertise in wines, coupled with exceptional customer service skills, will contribute to enhancing the overall customer experience.

As the Lead Associate, you will be crucial in our Tasting Room. Your key responsibilities will include:
Utilize your in-depth knowledge of wines to provide personalized recommendations and assistance to customers.
Actively engage with customers to understand their preferences and suggest suitable wine selections.
Demonstrate effective sales techniques to promote featured wines and upsell premium selections.
Proactively introduce customers to the benefits of our wine club membership, including exclusive discounts, events, and special offers.
Effectively communicate the value proposition of joining the wine club and address any inquiries or concerns from potential members.
Encourage customers to sign up for the wine club through persuasive interactions and targeted promotions.
Process membership applications accurately and efficiently, ensuring all necessary information is captured.
Follow up with existing club members to renew memberships and promote new offerings.

Customer Service:
Provide exceptional customer service by delivering personalized assistance and recommendations tailored to individual preferences.
Respond promptly to customer inquiries, resolve issues, and ensure customer satisfaction throughout the sales process.
Build strong relationships with customers to foster loyalty and repeat business.
Act as a brand ambassador by conveying our commitment to quality and excellence in every interaction.
Compliment other Associates’ activity by assisting with POS transactions, Stoller procedural information, opening/closing operations, and the overall organization of the tasting room’s day-to-day activities.
Assists Associates with training opportunities and acts as the standard to which Stoller Associates conducts sales, service, and hospitality.

Job Duties
•  •  Exceeds sales and club sign-up goals.
•  Is a role model and inspirational leader-by-example to other staff members in sales, service, professionalism, and work ethic.
•  Assists and educates guests and other staff members on wines, wine club benefits, Stoller history and culture, regional information, etc.
•  Collects, inputs, and updates guest data properly and in a timely manner using TOCK and WineDirect best practices.
•  Assists in training and developing incoming and current Associate team members.
•  Monitors reservation system and assists in plotting the reservations for the shift, knows when and where we can accommodate walk-ins in order to maximize covers for the
shift while always striving to maintain a positive guest experience.
•  Takes initiative to do ongoing side tasks throughout the shift, as well as swiftly and thoroughly completing opening and closing duties.
•  Is capable and eager to work in a variety of spaces and settings, between the Tasting Room, Lawn, and Events.
•  Maintains punctual, regular, and predictable attendance.
•  Demonstrates a passion for detail and a willingness to learn.
•  Works collaboratively in a team environment with a spirit of cooperation.
•  Maintains upbeat, even-keeled attitude and composure.
•  Collaborates with other shift leads and respectfully takes direction from Tasting Room Managers.
•  Performs other duties as assigned by the Tasting Room Managers.

Benefits:
Competitive compensation package.
Opportunities for professional development and advancement within the company.
Employee discounts on products and services.
Positive and collaborative work environment with supportive team members.

Supervisory Responsibilities
This position sets the bar for Associates to rise to while reporting to the Tasting Room Managers.

Qualifications
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employees or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
You are required to work weekends and holiday weekends, excluding closed holidays.

Requirements:
- Oregon Food Handler’s Card
- OLCC Servers License
- Driver’s License and reliable transportation
- Three to five years of experience.

Your Compensation:

Wages are based on the candidate's relevant experience _
This position receives tips and commissions based on sales!

If you are passionate about wine and possess a drive for sales excellence, we invite you to join our team as a Lead Associate. Apply now to become part of our dynamic team and help us elevate the wine experience for our customers!