Job Summary:
Tasting Room Assistant is responsible for supervising all day to day operations in the tasting room. This includes building brand awareness and exceeding guest expectations by working with and through the staff and other departments to enhance sales, service, and visitor experience. The Tasting Room Assistant Manager is also responsible for supporting the achievement of revenue and wine club growth goals while supervising staff and operating expenses.
Essential Functions:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Management/Leadership:
•  Supervise Tasting Room TFE staff (and temporary personnel) in the day to day operations and manages quality of performance to ensure top customer service to all guests.
•  Manages all of the Tasting Room staff scheduling
•  Partner with Manager in the selection of top talent in the tasting room group.
•  Establish the tone of leadership and empowerment of the staff by creating a positive and respectful work environment, by leading through example, consistent with the Trinchero Family values
•  Partner with Tasting Room Manager to complete annual performance reviews ensuring they are effective and completed on time. Provide immediate, respectful and constructive feedback both positive and opportunity areas on employee performance. Responsible for disciplinary actions within the TFE guidelines.
•  Partner with Tasting Room Manager in developing and implementing career planning and personal development of staff.
•  Supervise and present the brand marketing image of the Tasting Room.

Training:
•  Subject Matter Expert (SME) for the POS system and Office application and responsible for training staff on all the systems
•  Manage all of the required training of team and ensures adherence to all policies, procedures and governmental regulations.
•  Ensure all staff members are educated and proficient (including temporary support) on the TFE brands sold through the tasting room and
Company history.
•  Educate team to promote the Club Membership program to increase sales.

Financial Planning:
•  Educate team to promote the Club Membership program to increase sales.
•  Partners to provide financial goals for the Tasting Room areas that will achieve yearly budget projections. Make recommendations for increasing sales.
•  Prepares the yearly Market Plan and provides strategic direction with upper Management.
•  Assist in preparing and maintaining annual budget
•  Manage the monthly and annual inventory requirements (wine and non-wine items)
•  Complete all end of day and end of month reports for Finance. Generate required daily and monthly required financial reports.

Other:
•  Manage special assignments and projects as required
•  Support the Hospitality team at special events as required



Qualifications:
•  Education: Bachelor’s degree preferred or equivalent supervisory experience.
•  Experience: Three or more years of winery hospitality or retail management experience. Supervisory experience required.
•  Excellent verbal and written communication skills
•  Bilingual Skills preferred
•  Strong analytical, math skills and computer skills
•  Effective sales management skills with a proven track record and innovative techniques for increasing revenue
•  Effective problem solving skills
•  Strong professional customer service skills
•  Excellent organizational skills and the ability to follow through on projects with minimal supervision
•  Enthusiasm for wine in general and Trinchero Family Estates and its products in particular

Working Conditions:
•  Regular working schedule to include weekends and holidays
•  Long and irregular hours during peak seasons and/or special events
•  Moderate to heavy physical work (moving wine cases and retail supplies, setting up for special events)
•  Work site may be any one of Trinchero Family Estates’ facilities
•  Standing for long periods of time (8 hours per day)
•  Carrying case(s) of wine to customer’s vehicle after purchase
•  Ability to lift at least 50 pounds (case of wine)