Company Background
At Crimson Wine Group, we are the guardians of 1,000 acres of pristine vineyards, iconic estates, forests, and wildlife habitats along the West Coast. Our success stems from the wide range of perspectives that our team brings to every single one of our wines – from vine to bottle and beyond. Our portfolio is cultivated to elevate any occasion and to simply make life better.
At Crimson Wine Group (CWG), we are dedicated to building an inclusive environment with a culture of belonging. We strive to create an inclusive environment where all our team members feel connected, engaged, and can live their true identities at work. Here at CWG, we celebrate the value that comes with inclusivity and different backgrounds, experiences, and perspectives, which all help foster a culture of collaboration and creativity with the wine industry as a whole.

Position Summary
The Estate Manager is responsible for day-to-day front-of-house operations, with primary responsibility for the tasting room and special events departments of our Direct-To-Consumer (DTC) business which includes fiscal budgets and department profitability. This role is responsible for the onsite image/impressions of the winery, interacting with customers and external stakeholders, and providing strong leadership, delegation and decision making while building a successful team that can work together to create memorable experiences for our guests.

Essential Duties & Responsibilities
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Strategic Leadership & Business Management
•  Execute integrated DTC programming in collaboration with the Sr. Director and CWG channel managers to deliver company-wide goals.
•  Manage the annual budget, financial targets, capex projects, and forecast future needs.
•  Monitor business performance and identify opportunities to enhance service, sales, programming, and overall efficiency.
•  Complete key administrative and compliance duties including performance reviews, financial reporting, and adherence to alcohol/health/safety regulations.
•  Work cross functionally with Marketing, Ecommerce, Guest Services, Wine Club, Production to ensure alignment on programming, brand standards, printed materials, etc.
Team Leadership, Culture & Development
•  Lead and inspire both management and hourly teams to drive engagement, alignment, and momentum.
•  Foster a service driven, sales focused culture that is knowledgeable, professional, efficient, and aligned with brand expectations.
•  Promote open communication, a can do mindset, and collaborative problem solving.
•  Provide coaching and feedback that support employee growth, creativity, and a healthy, positive culture.
•  Partner with and lead the Special Events Manager, collaborating on outreach, sales planning, budgeting, and revenue goals.
•  Partner with Winemaking/Production to deliver ongoing product and wine education.

Guest Experience & Hospitality Excellence
•  Ensure all guest facing spaces present a safe, clean, and high quality environment.
•  Deliver exceptional service through efficient daily operations including housekeeping standards, opening/closing procedures, cash handling, and program execution.
•  Coordinate seamlessly across Guest Services, Wine Club, and Tasting Room teams to provide a unified guest experience.
•  Manage inventory accurately to ensure product availability for onsite sales and club pickups.
•  When needed, host VIP tours, tastings.
•  Build and maintain strong relationships with local partners (wineries, hotels, industry groups) to drive qualified referrals.

Tasting Room, Special Events & Programming
•  Manage the Tasting Room P&L to achieve revenue, expense, and EBITDA goals.
•  Partner with Special Events to execute club releases, signature events, and winery programs with exceptional service and the ability to adapt quickly to changing conditions.
•  Work cross functionally to bring new programming and initiatives to life through collaboration, change management, and positive leadership onsite.
•  Attend key trade and consumer events when appropriate to ensure guests receive a memorable, brand consistent experience.

Qualifications
•  Bachelor’s degree in Business or related field, or 4–6 years equivalent retail/hospitality and P&L management experience.
•  Strong leadership, influence, and communication skills, with the ability to present ideas, motivate teams, and interact effectively across all levels.
•  Strategic thinker with demonstrated ability to implement transformative initiatives and drive results.
•  Excellent organizational, analytical, and problem solving abilities, with proven success managing multiple projects and deadlines.
•  Extensive knowledge of luxury products, wine, production processes, and the wine industry.
•  Professional, engaging, and adaptable demeanor with a positive and creative approach to leadership and hospitality.
•  Strong customer service orientation and ability to build meaningful guest and team relationships.
•  Proficiency with CRM and POS systems, and Microsoft Office (Word, Excel, Outlook, PowerPoint).
•  Willingness to travel as needed
•  Ability to lift 40 lbs.
•  Tuesday through Saturday schedule.