Customer Success Lead — Paso Robles

Full-Time, Salaried | Year- Round Role

About Scout

At Scout, we combine advanced geospatial technology, artificial intelligence, and computer vision to deliver vine-level insights for vineyard managers, viticulturists, and vineyard operations teams. Our cutting-edge platform helps growers make data-driven decisions throughout the season, optimizing vineyard performance, sustainability, and profitability. By providing high-resolution data and historical analytics, we enable proactive, precision viticulture.

Role Overview

As a Customer Success Lead at AgScout, you’ll be the front line of our product — partnering directly with vineyard teams, viticulturists, and operators to ensure they succeed with Scout’s AI-powered precision viticulture platform. You will play a critical role in turning vineyard data into real-world impact by helping customers deploy, adopt, and operationalize Scout’s hardware and software across their blocks and teams.
Scout delivers vine-by-vine insights into vineyard health, performance, and productivity using computer vision, AI, and location services — transforming routine fieldwork into actionable intelligence. Your role is to ensure customers can consistently capture high-quality field data and confidently use Scout’s maps, metrics, and outputs to make better decisions in the vineyard and the office.
This is a highly dynamic role best suited for someone who thrives in fast-moving environments, loves working directly with customers, and is excited to help scale modern vineyard operations. You’ll need to be proactive, organized, and comfortable wearing many hats — from facilitating demos to running onboarding programs, training crews, and leading data reviews that drive customer outcomes.

Key Responsibilities

Customer Onboarding, Training & Adoption
- Own onboarding and implementation for new Scout customers, including kickoff calls, onboarding timelines, and deployment planning.
- Travel to customer farms and vineyard sites throughout Paso Robles and surrounding areas.
- Train customers on Scout workflows, including:
- hardware setup and scanning processes
- mobile app usage and best practices
- interpreting platform outputs (maps, vine-level insights, reports)
- Ensure customers adopt Scout consistently across their crews, blocks, and season workflows.
- Build clear and repeatable onboarding processes, training materials, and customer enablement resources.
- Serve as the primary point of contact for customers throughout the season, ensuring fast, high-quality support and follow-through.

Customer Value Delivery & Data Reviews

- Lead customer-facing data reviews and check-ins to ensure customers understand Scout outputs and take action based on insights.
- Translate Scout’s maps and results into operational recommendations and next steps with the customer.
- Track customer outcomes, adoption milestones, and engagement to prevent churn and increase long-term value.

Cross-Team Collaboration & Customer Feedback Loop
- Work closely with Engineering and Product teams to:
- communicate customer feedback
- report recurring product issues and workflow friction
- help prioritize improvements and new feature opportunities
- Create internal reporting and visibility into customer health, product adoption, and recurring blockers.
- Help shape the roadmap by representing the voice of the customer and field operations reality.
- Partner with Sales to support demos and customer evaluations, including:
- preparing demo environments
- explaining workflows
- answering technical and operational questions
- Support smooth transitions from sales close to customer launch.
- Collaborate with Sales to understand customer goals, success criteria, and stakeholder needs.

Qualifications

Core Requirements

Strong customer-facing communication skills — able to work with both field crews and customers.
Highly organized and proactive, with strong follow-through across multiple customers and timelines.
Comfortable working in fast-moving environments with evolving priorities.
Ability to learn technical systems quickly and explain them clearly to customers.
Comfortable traveling to customer sites in Paso Robles and occasionally beyond.
Strong problem-solving skills and ability to manage customer issues calmly and effectively.
Ability to coordinate cross-functional teams and manage customer expectations professionally.
Willingness to work irregular hours at times during peak growing season needs.

Preferred (Not Required)

Agriculture, vineyards, or field operations experience.
Experience in customer success, implementation, technical support, or account management.
Familiarity with hardware + software products and supporting operational workflows.
Comfort with tools like Google Workspace, Slack, and Notion.
Spanish/English bilingual proficiency.
Experience running trainings, onboarding programs, or customer workshops.


Schedule & Commitment

Full-time, salaried role
Year-round position with seasonal intensity (peak season includes more customer site work)
Monday–Friday with occasional weekend/early morning support during critical field windows
Hybrid work possible depending on customer schedule and season (some remote work expected.
Location Requirement
Must reside in or near Paso Robles to support frequent customer visits and field coordination.