Pride Mountain Vineyards is a family-owned and operated winery perched high atop the Mayacamas Mountains between Napa and Sonoma counties. After 20+ years, our Shipping Manager is retiring, and we are looking for just the right person to fill his shoes.

Not just a warehouse job (although it includes that, too), this position is critical to upholding our high-touch service ethic and requires a tireless commitment to service and excellence in every aspect of the business that it touches. If you are a strong communicator, a proactive problem solver and someone who looks for an opportunity to excel where others might see a headache, we encourage you to apply. To be considered for the position, you will also be highly organized, technologically current, software proficient, enjoy heavy physical work and possess an authentic desire to deliver a warm and friendly service experience to our customers, vendors and your fellow team members.

In addition to a competitive hourly wage, the compensation package includes fully paid medical, dental and vision benefits for the employee (optional dependent coverage at the employee's expense), life insurance, 401(k) with company match, paid vacation + an ample schedule of paid company holidays and a generous wine discount.

Key Responsibilities:

Shipping
•  Release DTC orders for shipment in keeping with the winery’s safe-shipping weather parameters
•  Pack and ship DTC, event and wholesale orders that require special handling from the winery warehouse
•  Pack and schedule pickups for Will Call orders going to off-site storage facilities and follow up with customers with overdue orders to pick up
•  Address returned shipments promptly
•  Ensure all aspects of the fulfillment and delivery process and uphold the winery’s highest standards
•  Promptly respond to customer shipping inquiries via email and phone in a friendly and professional manner
•  Reach out to customers proactively regarding shipping delays, non-compliant orders, etc.
•  Assist hospitality staff with shipping issues, questions and special requests
•  Consistently look for ways to expand the level of service we offer during the fulfillment process to elevate the delivery experience even further

Warehouse Operations
•  Maintain a neat, clean and organized winery warehouse environment
•  Ensure that there is sufficient inventory of current and library wines at the winery to support pouring, cash and carry orders, winery direct shipping, samples and owner use
•  Schedule transfers of wine between warehouses as necessary
•  Source, order and maintain sufficient inventory of winery warehouse shipping supplies
•  Source, order and maintain sufficient inventory of boxes and bags for the tasting room
•  Inventory wine at all warehouses as scheduled by the CFO and investigate discrepancies as directed

Bottling
•  Schedule mobile bottling contractors for six annual bottlings
•  Order bottling tent and pallet wrapper for each bottling
•  Communicate with off-site warehouses before each bottling and schedule transport for bottled wine
•  Coordinate with the Production Enologist on scheduling, ordering, receiving and inventorying of package components (glass, labels, corks, etc.)
•  Accurately inventory wine after bottling and report to Winemaker, Production Enologist and CFO
•  Manage etching and transportation of large format bottles

Operational Support
•  Assist Director of Marketing with 5 annual club shipments by reviewing special instructions and compliance issues and updating orders as indicated
•  Assist Director of Marketing with 5 annual wine release events by reviewing unpaid orders and addressing failed compliance issues and special instructions before paying orders
•  Analyze current shipping rates annually and report to CFO and Director of Business

Position Requirements:

Education and Professional Requirements
•  3+ years of relevant warehouse management, logistics and shipping experience
•  Comprehensive understanding of wine-specific compliance and shipping logistics
•  Customer service experience
•  High level of proficiency in MS Word, MS Excel and Outlook
•  Ability to establish shareable calendars and spreadsheets to track shipping and bottling responsibilities
•  eCellar, ShipCompliant, Wineshipping ACP and FedEx Ship Manager experience preferred
•  Bachelor’s degree preferred

General Requirements
•  Valid California driver's license and clean driving record
•  Prior forklift certification
•  Willingness to comply with PMV’s safety policies and training requirements
•  Ability to read, write and speak English clearly
•  Demonstrably strong work ethic
•  Ability to maintain a calm, friendly and professional demeanor in challenging situations
•  Ability, willingness and interest in solving problems and delivering solutions in a positive manner

Physical Requirements
•  Ability to perform all physical requirements of the position, including but not limited to: standing for extended periods; kneeling, stooping and climbing; lifting and carrying 40 lbs. up to 75 feet; using a pallet jack to push and pull weights of up to 2,000 pounds
•  Ability to work in warehouse conditions for extended periods
•  Ability to sit and work at a desk for extended periods
•  Sufficient hand, wrist and finger dexterity/strength to operate a mouse, keyboard and tape gun
•  Sufficient visual acuity for close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
•  Ability to speak audibly and hear clearly at normal conversational levels

To be considered for this position, please submit your current resume and a brief letter of introduction through Winejobs.com.