The Tasting Room Associate role is responsible for efficiently and effectively promoting the sale of wine and non-wine products through providing consumers with a meaningful wine tasting and experience. All efforts are focused on attaining monthly sales goals while providing gracious hospitality to all guests.
Qualifications
• Love and enthusiasm for all things Wine (Essential)
• Positive Outgoing Attitude (required and necessary)
• Passion for Giving Great Hospitality (required and necessary)
• Tasting Room Experience (preferred)
• Retail Sales (preferred)
• Restaurant Experience (preferred)
Responsibilities
• Greets all visitors to the Tasting Room, pours wines for tasting, discusses wine and responds to customer questions as appropriate.
• Fields phone calls occasionally and answers incoming questions.
• Ensures that every visitor enjoys their wine tasting experience and leaves with a very high impression of our wines, property and company.
• Is knowledgeable about wine, accurately describes wine, winemaking techniques, winery history, appellations, and unique aspects of wines.
• Effectively promotes and sells wine and Wine Club memberships to customers.
• Handles routine purchasing transactions, including operating point of sale, reservation system, accounting of daily sales, and processing returns and discounts.
• Takes the initiative for self-development in the areas of our wines, our brands, general hospitality, and for acquiring effective sales techniques.
• Participates in company-sponsored wine educational and development opportunities.
• Participates and assists with special hospitality events that occur at the winery.
• Washes and polishes glassware for Tasting Room.
• Other duties as assigned.
Requirements:
• Professional appearance and demeanor
• Must have OLCC and Food Handlers permits (or obtain within required timeframe)
• Must be at least 21-years-old
• Must be able to work weekends
• Have Reliable Transportation
• Must be able to stand and walk for extended periods as required by job duties
• Strong organizational, problem-solving, and analytical skills
• Proficient on the computer (familiarity with WineDirect, Tock or other POS systems preferred)
• Must be able to lift up to 50 lbs on a regular basis and coordinate multiple tasks simultaneously
• Professional, personable, welcoming, with excellent hospitality and customer service focus
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