To provide an exceptional guest-service experience to consumers, wine club members and members of the trade visiting Ridge Vineyards Monte Bello estate. Effectively conduct the sale of wine, wine club memberships, and non-wine merchandise. This position plays a key role in influencing the public’s perception of Ridge Vineyards, therefore, must possess excellent communication and guest service skills.
The Retail & Hospitality Associate will work directly with management to maintain and implement exemplary hospitality standards, ranging from communication, scheduling and administration of visits, to event set-up, execution, and breakdown. Additionally, this position will assist in providing an exemplary sales environment by helping set the highest standards of conduct and performance in the areas of direct sales, system expertise, database analytics, and shipping compliance.
The Retail Sales & Hospitality Associate must be articulate, self-motivated, customer service oriented, and must be able to work Thursday-Monday.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide guests with a memorable and unique experience through:
*Enhanced education about Ridge Vineyard’s history and wines including all relevant appellation and vineyard information.
*Anticipation of guests needs in the areas of sales, service and concierge services.
*Developing relationships with guests to stimulate repeat visits and future sales.
*Hosting unique, engaging and educational tastings, tours and private events.
*Delivering effective sales strategies that result in the sale of wines and wine club memberships while keeping with our service and hospitality standards.
*Undergraduate college degree preferred.
*Prior experience in a wine service environment preferred.
*Prior experience in the luxury hospitality industry with emphasis on outstanding guest service.
*Exceptional communication skills, both written and oral.
*Excellent organizational skills.
*Collaborative/team operational skills.
*Ability to make empowered decisions that positively affect the customer’s experience.
*Computer proficiency: Word, Excel, Outlook, WiMS, etc.
*Excellent attention to detail.
*Ability to regularly lift 40 lbs.
*Ability to accept and maintain all discipline and behavior standards unique to the alcoholic beverage industry.
*This position requires obtaining ABC-approved Responsible Serving Certification within 2 weeks of hire date. Ridge will compensate staff for online training, up to 5 hours. Additional program details will be provided on first day of employment.