Job Summary:
Assist busy tasting room and wine bistro with set up and break down of tours, washing, buffing and restocking glassware and other support tasks which provide for exceptional customer support while enhancing the guest experience.

Equity Statement: All employees shall embrace the unique contributions based on the diverse backgrounds, ethnicities, cultures, experiences, and identities of each individual as we actively create and promote a company culture that is inclusive, welcoming, and supportive of all people.
Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Safety Statement: All employees shall follow safe practices according to the Injury and Illness Prevention Policy (IIPP), render every possible aid to safe operations, and report all unsafe conditions or practices immediately to any management employee or People Operations.
Essential Duties and Responsibilities:
1. Tasting Room Support (70%)
•  Create a memorable experience for all guests who enter the property through a high standard of customer service.
•  Stock glassware, wine, tasting menus and other materials for daily tasting room operations.
•  Occasionally assist guests out to their vehicle with purchases.
•  Daily set up and break down of glasses, wine and other items for tastings and tours.
•  Washing and buffing glassware and assisting sales staff with order fulfillment.
•  Maintaining cleanliness in guest areas by sweeping, dusting, and polishing furniture to maintain a high guest standard.

2. Bistro Support (25%)
•  Stock wine, glassware, coffee, and other supplies.
•  Washing and buffing glassware.
•  Clearing and cleaning tables from outdoor and indoor areas.
•  Occasionally assisting guest out to their vehicles with purchases.

3. Special Event Support (5%)
•  Washing and buffing glassware for special events
•  Setting and clearing tables

Supervisory Responsibilities: N/A

Job Requirements:
Education/Experience: One to two years of retail, customer service or tasting room experience and/or training.
Knowledge, Skills, and Abilities:
•  Adaptability - Ability to adapt to change in the workplace.
•  Communication, Oral - Ability to communicate effectively with others using the spoken word.
•  Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
•  Energetic - Ability to work at a sustained pace and produce quality work.
•  Friendly - Ability to exhibit a cheerful demeanor toward others.
•  Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
•  Organized - Possessing the trait of being organized or following a systematic method of performing a task.
•  Interpersonal - Ability to get along well with a variety of personalities and individuals.
•  Knowledge of Napa Valley and vicinity amenities.

Physical Demands:
N (Not Applicable) - Activity is not applicable to this occupation
O (Occasionally) - Occupation requires this activity up to 33% of the time (0-2.5+hrs/day)
F (Frequently) - Occupation requires this activity from 33% - 66% of the time (2.5-5.5+ hrs/day)
C(Constantly) - Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Stand – C, Walk – F, Sit – O, Handling/Fingering – F, Reaching Outward – F, Reaching Above Shoulder – O, Climb – O, Crawl – N, Squat or Kneel –O, Bend – F, Working at the computer - O

Lift/Carry
10 lbs or Less, C
11 – 20 lbs, F
21 – 50 lbs, F
51 – 100 lbs, N
Over 100 lbs, N
Push/Pull
12 lbs or Less, F
13-25 lbs, O
26-40 lbs, O
41-100 lbs, O
Other Physical Requirements: Vision (Near, Distance), Sense of Sound (i.e. Machinery/tractor sounds), Sense of Touch, Ability to wear Personal Protective Equipment (PPE) (Safety glasses and ear protection)
Work Environment: Indoors and outdoors, occasionally exposed to inclement weather.
Other: (Includes licenses, certificates, age, etc.) Must be at least 18 years old and California Food Handler certified.